Owning IT is in our nature.
Busywork and IT problems eat into your team’s week. You get AI that takes routine work off their plate, and IT that’s watched around the clock. When our engineers build AI for you, it has to earn its keep: if two weeks of results don’t show it paying for itself within a year, you get the engineering fees back.
Or start with a free IT health check →// How our clients use AI
Talent agency · Entertainment
The return
~4,300 hrs given back to the team every month (our estimate)
// Trusted by organizations like
// AmplifyAI
With AmplifyAI, one team sets the rules for AI, helps your people actually use it, and builds agents that take work off their plate.
01
Your people may be pasting company data into AI tools you never approved. You can’t see which ones, or what went in.
02
You bought Copilot or Claude licenses. A few people use them; the rest went back to the old way within a month.
03
License fees, usage charges and add-ons land on different invoices. Nobody can tell you what AI costs you, or what it saves.
04
You want AI that takes real work off your team, not another chatbot. The pilot looked great, then went nowhere.
05
Copilot shows each person everything they can open. Old share links and loose folder access mean that can include payroll or HR files.
06
You may have an AI policy. It sits in a shared drive, nothing in your settings backs it up, and nobody has updated it since the tools changed.
01 — Govern
First, you find out who can see what in your systems and which AI tools people already use. Then you set your AI rules, and on Plus they’re enforced in your settings, not just written in a PDF nobody reads.
02 — Adopt
Your AI Success Desk helps your people when they’re stuck, shows you who’s using AI and who isn’t, and keeps a library of ready-made prompts current. You see license and usage costs; Plus adds spending controls.
03 — Build
A Forward Deployed Engineer works alongside your team, builds AI agents for the work that pays back fastest, and keeps every one monitored and maintained.
2,000+
AI seats rolled out across Copilot, Claude and Gemini
~5,000
hours a month back for our clients’ teams, by our estimate
3–7x
estimated value of that time, compared with what the licenses cost
Family office
$50K build, $2M+ raised
A donor platform that has helped bring in more than $2M in donations so far.
Law & professional services firms
Pays for itself in ~2 months
Claude drafts time entries and posts them straight into Clio, so less billable time slips through. Running at several firms; payback estimated for a firm with 10 timekeepers.
The AmplifyAI guarantee · Buy Forward Deployed Engineering with an AI Success Desk plan. Two weeks in, if the results don’t show it paying for itself within a year, you get your Forward Deployed Engineering fees back.
How it works →“See it”
A dashboard showing who’s using AI, who isn’t, which unapproved tools are in use and what it all costs. Plus a help desk your people can call when they’re stuck.
“Control it”
Everything in Core, plus the controls to act on it: block risky tools, set who can do what, keep spend in check, build custom AI skills, and get one agent built from a template every quarter.
Your data stays yours
Your prompts, files and responses go straight between your people and the AI platform, in your own workspace. They never pass through DivergeIT’s systems, and DivergeIT is not a sub-processor of your AI data.
Works with Microsoft Copilot · Anthropic Claude · Google Gemini · Azure AI Foundry
// The foundation
More tools, more threats, more forms to sign. And at most growing businesses, all of it still lands on one desk: yours.
01
Microsoft 365, laptops, Wi-Fi, a server in the closet, five apps nobody remembers buying. Each one fixed a problem for you. Together they became one.
02
Someone senior, often you, spends hours a week resetting passwords and setting up laptops. Nobody hired you to do it. Nobody else will.
03
You open a ticket and wait. Your provider promises a response time, but nothing happens when they miss it, so nothing changes.
04
The cyber insurance renewal asks about MFA, endpoint detection and tested backups. You’re signing answers you can’t verify.
Heard on first calls
// The real issue
You run the business. We’ll own the IT.
Owning IT is in our nature.
IT rarely breaks because of one bad decision. It breaks because responsibility is split: a provider who answers tickets, a vendor for each tool, an employee who “knows computers,” and an owner who signs whatever the insurer sends.
Another tool won’t fix that, and neither will AI on its own. One accountable owner will: response times written into your contract, security watching your systems and logins around the clock, and, on any ManageIT plan, a $100 credit on your next invoice when you wait more than 5 minutes for a live expert by phone or chat (up to $300 per billing cycle).
Find out where you stand →// So where do you start?
First — Discovery
You start with a discovery call about how your business actually runs. Then you get an assessment of your devices, accounts, network and backups, and a plain-language list of your risks, most urgent first. No scare tactics, no jargon.
Weeks 1–4 — Onboarding
Your equipment, documentation, user accounts and backups move under management on a schedule you can see. Your team knows what changes, when it changes, and who to call.
Ongoing — Partnership
Every request you open has an owner, and you hear about problems before they reach you. You see response times, resolution times and satisfaction scores in real time: accountability you can measure, not take on faith.
// Why DivergeIT
Most providers hand you the same playbook: a ticket queue, hidden pricing and a vague promise to get back to you. DivergeIT diverges. Here are four rules you can hold us to.
Why clients switch to DivergeITYour price is flat and monthly, so every ticket you open costs us engineering time. Preventing your problems isn’t a slogan; it’s the business model. The less your IT breaks, the better your month goes, and ours.
On any ManageIT plan, wait more than 5 minutes for a live expert and you get a $100 credit. The cost of a slow answer lands on us, not on you.
Starting prices for every plan are on this website, so you can compare on value before anyone pitches you.
Your response, resolution, and satisfaction numbers come from the same data our leadership reviews every quarter. If your service slips, you know as soon as we do.
// The guarantees
Most providers promise response times with nothing behind them. Every guarantee here says what you get when it isn’t met, and it’s written into your agreement, not a footnote.
Critical-issue response targets, in your agreement
ManageIT Core
30 min
Business hours · M–F 8–5, your time
ManageIT Plus
15 min
Extended hours · M–F 5 AM–8 PM PT
ManageIT Pro
15 min
24/7/365 for incidents
Response
All ManageIT plans
Call or chat and you reach a live expert within 5 minutes. Critical issues get a response within 15 minutes on ManageIT Plus and Pro, and 30 minutes on Core.
What you get → On any ManageIT plan, wait more than 5 minutes for a live expert and you get a $100 credit on your next invoice.
Ransomware recovery
ManageIT Plus & Pro, with DivergeIT immutable backup
Your Microsoft 365 or Google Workspace data and Windows servers are protected by immutable backup (copies no one can alter) and a 24/7 security operations center.
What you get → Hit by ransomware anyway? Your covered data and servers are restored to their pre-attack state at no DivergeIT charge.
Switching
New ManageIT agreements
You get a structured move from your current provider (your assets, identities, documentation, and backups) without disruption to your business.
What you get → If switching disrupts your operations, your first 30 days of service are credited in full.
Satisfaction
All ManageIT plans
You rate every ticket, not just an annual survey. Ask for follow-up and you get an action plan and a personal call.
What you get → If your concern still isn’t resolved, you get a $50 gift of your choice.
Annual assessment
Any SecureIT plan (included in every ManageIT plan)
Every year you get a cybersecurity assessment of the systems DivergeIT manages, checked against best practice.
What you get → Your assessment and prioritized recommendations are free, every year. Any fixes are quoted separately.
AI payback
Forward Deployed Engineering with an AI Success Desk plan
With an AI Success Desk plan, your Forward Deployed Engineering has to prove itself fast: two weeks in, the measured results must show it paying for itself within a year.
What you get → Not on track to pay for itself after the first two weeks? You get your Forward Deployed Engineering fees back.
Read every guarantee’s eligibility and limits, read the current agreements, then see last quarter’s results against them.
// Services
You don’t need to know what to buy. Pick the line that sounds like you. See pricing →
AmplifyAI
Get your team using Copilot, Claude or Gemini, keep it secure, and see whether it’s paying off. Unapproved tools get caught, and you can add agents that take real work off your plate.
“I need AI under control”ManageIT Most chosen
Help desk, laptops, servers, Wi-Fi, cloud and backups. Your team calls us, not you. One price per person, on this site.
“I need someone to own all of it”SecureIT
A 24/7 security team watches your devices, network and cloud (MXDR) and catches stolen logins to your email and accounts (ITDR). When the insurer asks, you have the answers.
“I need to know we’re protected”AugmentIT
Your team stays in charge. We run the service desk or after-hours support, or add senior engineers when you need them.
“I need more depth behind my IT team”ComplyIT
You find out what compliance means for your business, close the gaps, and keep the evidence ready for the next questionnaire.
“I need to pass the audit”ConsultIT
Office move, cloud migration, new system? We plan it, run it, handle every vendor, and stay after launch until it works.
“I need a project done right”// Technical specs & details
Plans, support hours, what’s included and what’s required, for every service.
// Find your fit
Whether you run the business, lead IT, or own the risk, your problem is different. Answer two questions and you get the right starting point — the same routing you’d get on a first call.
No form. No email. Just a pointer.
If you’re shopping on price alone or need a one-time fix, you’re probably better served elsewhere.
Where each kind of buyer usually starts
// Reviews & results
98%+
Client satisfaction
Measured on every closed ticket
96%
Client retention
Year over year, since 1999
“DivergeIT has been our IT partner for over 15 years. They are exceptional managers.”
Suzanne L.
Co-Founder, Michael Stars
“DivergeIT perfectly augments our internal IT team with specialized subject matter experts.”
Charles S.
CTO, United Talent Agency
“We chose DivergeIT to manage our corporate IT so we can maintain complete focus on running our core business.”
David E.
CEO, CarrierX
// A note from the CEO
When something breaks, the worst part usually isn’t the problem. It’s not knowing who’s on it.
That’s the feeling I want to end for you. Owning it means the person who picks up your call stays with it until it’s fixed, then checks back to make sure it stayed fixed. It means you hear what went wrong in plain English, even when the mistake was ours.
Maybe you want to hand off everything. Maybe you have a great IT team and want help beside them. Either way, once it’s ours, it’s ours.
We’ve been doing this since 1999. To me, a good year is one where you forget IT was ever something you worried about.
Jarrod Koch
Chief Executive Officer · Meet the leadership →
// Industries
Professional Services Entertainment & Sports Financial Services
Get your nights and weekends back.
// FAQ
AmplifyAI gets your whole team using AI, keeps it secure, and makes sure it pays off. You start by checking who can see what and finding the AI tools people already use; Plus adds policy enforcement. Then your AI Success Desk supports your people, shows you who uses AI and what it costs, and blocks unapproved tools on Plus. When you’re ready, a Forward Deployed Engineer builds agents around your workflows and hands them back managed.
Microsoft Copilot, Anthropic Claude, Google Gemini and Azure AI Foundry. You get a recommendation based on your workflows, data and budget, and AI Success Desk Core includes designated support for Copilot and Claude.
No. Your prompts, files and responses go directly between your users and the AI platform, stored in your own workspace under the vendor’s terms. DivergeIT is not a sub-processor of your AI data and doesn’t proxy, copy or keep it.
Most MSPs converge on the same playbook: tickets, hidden pricing, SLAs you never see measured. DivergeIT diverges — it’s in the name. On every ManageIT plan, you reach a live expert within 5 minutes, or you get a $100 credit. You can see the prices on this site before you ever call. And you can read the quarterly scorecard, which stays public even when a number is embarrassing.
Six things, in writing. On every ManageIT plan, call or chat and if you don’t reach a live expert within 5 minutes, you get a $100 credit (up to $300 per billing cycle). On ManageIT Plus and Pro with DivergeIT immutable backup, your covered data and servers are restored to their pre-attack state after ransomware at no DivergeIT charge. If switching disrupts your business, your first 30 days are credited in full. Ask for follow-up on a ticket and you get an action plan and a personal call, plus a $50 gift if it still isn’t fixed. And every SecureIT plan, which every ManageIT plan includes, comes with a free annual cybersecurity assessment. For AI, buy Forward Deployed Engineering with an AI Success Desk plan and, if two weeks of results don’t show it paying for itself within a year, you get those fees back. Separately, critical issues get a response within 15 minutes on ManageIT Plus and Pro and 30 minutes on Core.
Either. Fully managed means you hand over all of IT. Co-managed keeps your people, processes, and systems in place and adds capacity, coverage, and specialized expertise around them. Many clients use DivergeIT to back up a strong internal team.
Yes. You get a structured transition covering your assets, documentation, identities, backups, and user communication. The coordination with your outgoing provider is handled for you, so your team feels a handoff, not a gap.
Three: professional services (law, accounting, consulting), entertainment and sports, and financial services. ComplyIT Plus includes CIS and NIST checks, and Pro adds HIPAA, CMMC and ISO 27001 policy and evidence mapping.
Headquarters in Torrance, California, with a Dallas–Fort Worth office in Plano, Texas, serving mid-sized businesses and enterprises across more than 25 U.S. states.
Every week you wait, it’s still your problem. Make one call and you can hand it off.
On ManageIT: a live expert in 5 minutes · or a $100 credit
Saved on this device only. For text larger than this, your browser’s zoom goes further.
// Where this site actually stands
Our booking calendar is embedded from HubSpot. Its markup is theirs and carries issues we cannot patch. Any slot can be booked by phone instead.
Something on the website block you? You get an answer within one business day. sales@divergeit.com 310-765-5334
