Gamers on computers simulating IT support

Taking the Game Out of IT Support

Nearly everyone who was born later than the 1930’s has played the game Battleship in some form or another. Not having adequate IT support is, in itself, like playing a game of Battleship – with higher stakes. To pinpoint what exactly the issues are with your technology, people who aren’t IT support experts revert to blindly guessing; E-10, B-8, J-2, often without a single hit. Diverge IT’s technical assistance puts an end to the guesswork and takes the game out of your IT support.

 

IT Support Starts with Strategic Implementation

Just as you would place your battleships on the board, being able to utilize the best in IT support begins with a strategic implementation of your technology. It’s hard to support technology that you aren’t familiar with or that someone else has installed – just as it’s hard to sink your opponents battleships without knowing where they are located. Working with a technology provider such as Diverge IT to strategically plan out and implement your technology right from the start greatly increases your chance of having favorable results when it comes to IT support. By being familiar with the ins and outs of your business and its technology, they’re able to know exactly what to look for to keep you from being sunk.

 

Guidance for Your Next Move

Not only does exceptional IT support from Diverge IT come with a strategic implementation of your technology, but it also comes with expert advice as well. You’ve laid out your groundwork in your technology; now you need a guide to tell you where to go next. Diverge IT’s IT consultants stand beside their clients, supporting the right moves and advising against the wrong. When it comes to business goals and plans for growth, working with Diverge IT will afford you many more “hits” than it will “misses.”

 

No Longer a Guess in the Dark

With Diverge IT on your team, your technology is no longer a guess in the dark. They’re able to take completely over for you, constantly innovating new solutions and proactively dodging incoming hits before they arrive. They even have specially crafted maps –  KPIs – to show you exactly how they are taking care of your technology. By working with Diverge IT, you’ll have expert eyes that know exactly where to fire off your next shot to get your IT functioning properly.

 

Don’t continue to play the IT support game with other providers. Give Diverge IT a call and find out how they can help move your business forward.

Offices of Diverge IT. Banner image of their new IT support website

How We Built Our IT Support Website

We’re so excited to have launched our brand new IT support website! A lot of hard work and planning went into its creation, and we are ready to share with you a look behind the scenes.

We Show Our IT Support

When it comes to your technology, you should never have to rely on your providers for assurance that it’s being handled correctly. We decided to let our clients and prospects know exactly how we make sure we remain on top of your IT.  Just as you run your business, we run ours in a very similar fashion. We modeled our process that holds our engineers and technicians accountable in the same why that you hold your employees accountable. We’ve implemented a number of measurable key performance indicators (KPIs) to show exactly where we are at and how we are doing at handling your IT support.

What It’s Meant to Do

We have three different KPIs that we decided to showcase on our home page. Together, they give us an accurate view of how good we are at handling your IT. We figured it didn’t do a lot of good for us if our client and prospects didn’t see them as well, so we decided to give you a glimpse at what we use to make sure your technology is always up and running.

Face Report:

We want our guys to own their results. This report measures the quality and efficiency of each ticket that we handle. We want to make sure we are performing at our – and your – highest standards.

Agreements Dashboard:

We monitor your network in real-time. How do you know? We have created a customized Agreements Dashboard to show us what’s going on with your technology every second of every day.

Operations Report:

You need to be completely protected to ensure you’re running your business to the best of your ability. Our operations report shows us where your network is lacking, so we can up your IT support.

You’re Our First Priority

Because you are our number one, we hold ourselves to the highest standards possible. We’ve been at it for a number of years. Whatever it is you need for your business, whether it’s complete outsourcing or just a little extra help here and there, we’re here to prove to you that we are your technology provider. You don’t have to take our word though, just give us a call and find out for yourself.