business communication

Business Communications Help You Work as a Team

Enhanced communication among employees can strengthen a business from the inside out. Better communication bolsters connections to support a more close-knit group of employees, while allowing the company to unlock endless ideas and resources.

Business communication is a necessary means that team members can use to increase their efficiency, generate more ideas, and create a support network among peers. There are several tools that not only help to facilitate business communication, but work to make it as useful and beneficial as possible.

Social Intranet Software

Social intranet software has become more and more popular in workplaces than ever before. The software features typical social components which make it familiar and more friendly for your employees to use. Think of it like a Facebook or Twitter feed for the office, where team members share useful business-related information like they would cat videos or news articles.

Social intranet software also fosters a closer sense of community which can increase the effectiveness of communication in the company.

Private and Group Messaging Tools

Teams and project groups in your firm need tools to help them work together more cohesively. Chat systems and messaging tools are an excellent way to help your employees communicate easier and clearer with each other.

Collaborative spaces like group messages help keep a project team on task and can connect employees separated by vast geographical distances. Message features allow team members to exchange information quickly and be more efficient in the workplace.

Collaborative Online Workspaces

Much like messaging software, online collaborative workspaces increase efficiency and effectiveness of communication in your company. Online workspaces allow employees to monitor their own progress on tasks as well as see the status of other projects and items being completed. This reduces confusion about due dates, client details, and other issues that come from traditional physical spaces.

Video Conferencing Software

Video conferencing is becoming an integral tool for most businesses. Video conferences increase efficiency by allowing you to connect team members all over the world instantly. Video meetings also save your business a lot of money but slashing travel costs usually spent to bring people onsite to conduct meetings. Video software allows you to connect the office with employees working remotely or in other areas of the globe.

Video conferencing improves communication because it allows team members in the meeting to pick up on nonverbal communication that they would have missed in an email or even in a traditional call. Strengthened communication will work to improve relationships and teamwork within your company.

The Payoff of Great Business Communications

Business communication is a crucial tool that can be leveraged through different approaches to create an environment where everyone communicates as effectively as possible. By implementing certain software and best practices, you can increase the efficiency of teamwork while building a support network which allows employee talent to flourish.

If you’re ready to take your business communications to the next level, talk to the friendly consultants at Diverge IT. We’ll analyze your communications needs to determine the best solution for your business.


Improve Customer Service with Business Communications

Customer service is the backbone of any healthy business. Happy customers help your business grow by giving testimonials, references, and constructive feedback. Sustaining happy customers requires mutual trust and a solid relationship – and like any healthy relationship, communication is key. Diverge IT can help you both improve your client relations and save money by providing you with the best business communication solutions and services for your business.

Ditch the Landline

Great customer service means being able to communicate quickly and effectively with your clients, no matter where your business takes you. VoIP solutions allow you to take your business line with you beyond the office. Securely take calls from your smartphone, your tablet, or your laptop. Simply downloading the right app can turn each device into a Softphone connecting directly to your company’s VoIP solution.

What’s more, with a digital voice solution your voice becomes data, which translates to additional functionality. This means your VoIP setup can be hosted on-premise or in the Cloud to integrate seamlessly with your existing IT infrastructure.

Have a VPN setup? Not a problem. Simply host your VoIP setup on-premise within your secure network.

Don’t have an existing infrastructure? Diverge IT can host your voice solution the Cloud. We’ll even manage and maintain it for you.

Save Money

After switching to a VoIP based business communications service, companies will save an average of 50% to 75%. The average hardwired business line costs $500 per unit upfront, not including set up fees. Let’s say you have a 50 person company. As opposed to an upfront fee of $25,000, you could pay as little as $6,250. (Each situation is different, but that’s $18,750 in potential savings!)

Except instead of just one hardwired phone in your office, you could download a VoIP app on your personal phone, tablet, and laptop to communicate with clients with increased clarity from wherever you need to be.

Improve Customer Service

The most important benefit of unified business communications is the ability to better serve your customers. You can even setup your VoIP system to integrate with your CRM platform to track calls or even host conversations for training and reference. You’ll be able to communicate with clients from wherever your business takes you with improved clarity, reliability, and transparency. No more missed calls. No more “You must not have been at your desk,” because with VoIP, the world is your office.

What Benefits Will You See?

Better yet, how much can you be saving? How much will your client retention improve? Connect with us today to learn more about how Diverge IT can specifically help your business.