Outsourced IT Support

4 Lies SMBs Tell Themselves About Outsourced IT Support

Partnering with a top-notch managed service provider can be greatly beneficial to SMBs. By outsourcing their IT support, companies can focus more on their business and deal less with burdensome IT issues. And with more time to spend on their business, they can grow their bottom line and gain a competitive edge.

But when it comes to outsourcing their IT support, small and medium-sized businesses always seem to hesitate. For one reason or another, they rely on false and outdated information to dissuade them from even seeking more information about the matter. And without proper support, these companies unknowingly hurt their chances for success.

Without further ado, let’s take a look at the four most common lies that SMBs tell themselves about outsourced IT support.

1. It’s Too Expensive

SMBs usually tell themselves that they simply can’t afford to have outsourced IT support. They’ll usually turn to what they mistakenly believe to be a cheaper form of IT support – themselves. When there isn’t much going on, this isn’t an infeasible plan. Handling an email here and there is absolutely manageable for a company just starting out.

But with multiple employees, copious important email attachments, sensitive data transfers and more factored in… what happens? They quickly become overwhelmed with the sheer amount of data thrown at them. From there, they also have to begin accounting for hardware and software purchases, including their setup and management.

Many companies will then turn to hiring an in-house IT person, still believing that it’s cheaper.  But this person requires a salary, time off, benefits, continuing technical education, and more. Meanwhile, outsourced IT support is done on a set, flat rate that is predictable and easy to budget around. Many MSPs don’t realize that this rate can also vary based upon need; not all companies have the same level and costs of support. In the end, SMBs partner with IT professionals for far less money (and headaches) than they could by handling it themselves, or leaving it to an expensive in-house IT person.

2. We Can Handle Our Own Security

Seeing a cyber attack in the news is hardly a rare sight. Though bigger companies take the spotlight more often, SMBs are still at a very high risk of cyber attacks. After all, 43 percent of cyber attacks target small businesses. Why? Because SMBs often don’t have the knowledge or resources to defend themselves properly. When they attempt to handle their own security, they only scratch the surface of proper network protection.

Many outsourced IT support providers include 24/7 network monitoring for security issues. They also assist with firewall configurations and installations, and even the management of an antivirus program for the company. Partnering with a managed service provider gives SMBs the peace of mind to focus on their work without the fear of being stalked by cyber threats.

3. We’re Too Small to Need Outsourced IT Support

For some reason, SMBs think IT support is something that is achieved at a certain level of size. But the truth is a company is never too small to have IT issues. When things like computer system crashes, file deletions, and malware infections occur, the SMB is left to their own devices. Without someone to handle the problems, the SMB is forced to seek out specialists to fix their issues as they occur.

This break/fix approach is very expensive and ultimately impractical for companies. However, with outsourced IT support from a managed service provider, SMBs can skip the issue entirely.

Modern IT support is completely scalable. It doesn’t matter how big the company is; they can get the service they need for a price they can afford, at any size.

4. All Support Is the Same

The idea that all outsourced IT support is the same is a common belief of SMBs. However, that simply isn’t the case. It’s not as simple as choosing the most expensive or inexpensive service, as those are often poor indicators of the caliber of service received.

Instead, SMBs need to focus on how the managed service provider treats each interaction. The perfect IT partner needs to understand where the business is coming from, and where they want to go. They also should strive to be an extension of the company, rather than just another service that will come and go. And at Diverge IT, that’s exactly what we do.

If you’d like to talk to us to see how our managed IT services can help you grow your business, feel free to contact us. We’ll work together to develop the best plan of action for your company, and we’ll choose the type of services that make the most sense for you.

Managed Services

What Happens When You Don’t Use Managed Services?

Take a long look at your company’s overall IT infrastructure. You’ll notice that you probably have a lot of physical hardware in your workspace. You also undoubtedly have many different applications for your day-to-day operations. Now ask yourself: who’s in charge of that?


Well, you are, of course.


While all those devices and programs may seem totally manageable today, it may become impractical to self-manage them by tomorrow. With every passing day, your company probably grows by some degree. Sometimes, the growth comes slowly and with painstaking toil. Other times, the growth is explosive and unpredictable.


Your organization’s growth means that you’ll be adding more complexity in your IT environment. This can include more users, more programs, and more devices – not to mention adding completely new IT processes within your workspace. And after all this growth, who’s in charge of it all?


It’s still you, of course.


The freedom of managing your own IT can suddenly become a sizable burden. You need to focus on problems that occur elsewhere, and you can’t be tied down to making sure the network is running smoothly.


At this point, you may consider partnering with an IT provider for their managed services. With expert, dedicated assistance, you’ll be able to focus on your business to keep your business productive, rather than your IT.


But what happens when you don’t use managed services?

You Lose Money

If you decide to forego a managed services provider, you’ll have to shoulder all of the IT burden. For you, that means that you’ll have to either dedicate time and effort personally into IT upkeep  … or you’ll have to hire someone to do the job for you.


By choosing to do it yourself, you’ll need a modicum of training to get started. Entry-level IT upkeep can be straightforward, but it still requires patience and technical understanding. And, if you run into an issue that you’re unable to solve, you’ll have to reach out for assistance anyway (which can cost quite a bit, depending on the specialist). With your time on the line, you’re losing valuable hours that translate into lost opportunities for creating revenue for the company.


On the other hand, you could hire dedicated in-house IT support. This means adding another person to your company payroll, which includes benefits, taxation, and HR hoops to jump through. Though they may do a good job managing your company’s IT, they won’t work for a flat, set rate like a managed services provider would.

You Lose Out On a Skilled Workforce

When you work with a managed services provider, you gain access to a large and experienced pool of IT technicians and engineers. Because they work with multiple companies across industries, these people are seasoned veterans in their respective fields. Having access to their skill sets keeps you on the leading edge of solving difficult problems or completing specialized projects, all without paying any extra to the managed services provider.


Conversely, if you choose to handle your own IT, you’ll lose out on all that advantage. You’ll be limited by whatever current knowledge you already have. For new projects and ventures, you’ll have to reach out to specialists for their knowledge, on their terms. Depending on the specific amount of help and the level of difficulty, it could cost you greatly.

You Limit Your Productivity

It’s a no-brainer: when you have to focus on your IT issues, you can’t focus on your business. In truth, software and physical devices malfunction on a near-daily basis, so maintenance quickly becomes a full-time job. With managed services from an IT partner, you’ll receive quick and efficient resolution to problems that occur within your workspace. As an added bonus, most reputable managed service providers will provide options for 24/7 support. For you, that means that you can work whenever you want without the fear of a malfunction slowing down productivty.


By yourself, you get none of that. Even with a hired in-house IT department, they may not respond to after-hours calls. If they do, it will usually cost you more in overtime hours.

The End Result: Managed Services are Better for You


Managed services overall boost your productivity, they save you money, and they allow you greater flexibility to handle bigger and more difficult projects. By yourself, you risk running up costs and wasting time, which hurts your company overall. The key to getting the most out of your managed services is to partner with a provider that works well with you.

Diverge IT want to be your partner. Together, we can find innovative solutions for your IT problems and keep a watchful eye over the technology in your work environment. We’ll learn about you and your business to best align our service with your needs and wants. To learn more about how we can help you, feel free to reach out to us.