A Foundation of Trust: Data Recovery Services Help You Rebuild

A Foundation of Trust: Data Recovery Services Help You Rebuild

Data loss is, at its best, annoying. But what’s worse is when it has a significant negative impact on your business.

It’s always a blow to lose something of sentimental value, such as family photos. But the loss of corporate data can often be catastrophic. It can even put companies out of business before they have time to recover.

The good news is that there’s a range of data recovery services available from experienced IT management firms. These services can help to recover lost data in a timely fashion, allowing employees to pick up the pieces and rebuild the company quickly. These firms use a variety of techniques to restore or recover lost data, depending on how the loss occurred.

Accidentally Deleted Data

Accidentally deleted data is often the easiest to recover. But companies should nevertheless refrain from using whatever drive or storage medium the data was saved on as soon as they realize there’s a problem. The more the drive is used, the higher the chance the deleted data is rewritten with new data – making it irrecoverable.

Deleted data can typically be recovered without hassle. When a file is deleted on a PC or server, the data on the disk doesn’t go away. It’s still there only it’s no longer accessible by conventional means. So long as the deleted data isn’t rewritten, chances are it can be brought back from the dead.

Corrupted Files

A corrupted file or drive is an altogether different problem. When corruption occurs, the drive is almost always inaccessible. Even if it can be accessed, chances are there will be severe problems such as glitches in graphics, random text appearing on documents, or missing parts.

When trying to recover corrupted data, the results are unpredictable. It all depends on how extensive the damage is and to what extent the data is “broken.” Even so, data recovery services use advanced software and other techniques to repair damaged files and access data that still exists on a corrupted drive.

Restored data may still have minor problems with random text in places and lost file names. However fixing these is a minor inconvenience compared to the problem of losing data altogether.

Mechanical Failure

Even more problematic is mechanical failure. When a drive has physical damage or has completely broken down, it looks as if the data stored within it is lost beyond all hope. But in fact, data recovery service professionals might still be able to recover the data.

When a hard drive no longer works, it’s usually because one of the mechanical parts has broken down. But that means the actual disk on which the data is held is still intact. Removing the storage medium is a tricky process, but specialists in data recovery services have the tools and the know-how to do so. With the storage medium removed, it’s a simple matter to plug it into other equipment to read the disk and recover the data therein.

Get in touch with the team at Diverge IT to experience working with true peace of mind.

The Case for Data Recovery Services

The Case for Data Recovery Services

There’s no denying the negative impact of a severe data loss on your business. A recent report from Unitrends claims that 94% of organizations that suffer from a catastrophic data loss end up going out of business.

The bad news is that data loss can occur within any organization, from numerous smaller-scale events. This includes a hardware or operating system failure, accidental deletion, physical damage to the storage arrays, theft, and many other reasons.

Most businesses that fail to recover do so because they’re unable to restore their servers promptly. This means they’re unable to access contacts, orders, and operational files needed to serve their clients. Businesses must keep downtime to a minimum if they want to stay up and running.

As such, it pays for businesses to be proactive by having a reliable data recovery services partner in place before disaster strikes. Here are just a few of the benefits:

Faster Services

Any company facing a severe data loss needs to fix the issue as soon as possible. Having a contract with a partnering IT firm means they’ll start working to repair the problem right away. Numerous data recovery companies even promise full data restoration within 24 hours of diagnosis.

Reduced Risk

A second benefit is that many providers offer damage-free diagnostics to ensure the situation isn’t made worse during the initial investigation. Some firms that provide data recovery services also have policies in place that prevent them from charging if they cannot recover your data.

Unparalleled Expertise

Even if your company has an IT team used to handling RAID arrays or logical recoveries, they probably don’t have the skills and equipment needed to perform a physical recovery on hard drives that have suffered from mechanical failure. These services require an altogether different skill set, and should only be done in a certified clean room environment where the fragile storage mediums won’t be damaged.

When you partner with Diverge IT, we make it our mission to provide proactive security services to keep your business up-and-running against all the odds. So give us a call. We’ll show you the way.

information security analysts consulting

Top Threats an Information Security Analyst Protects You Against

There are many, many threats out there in the cyber world. And it’s not just hackers. Some threats can come unintentionally from an accidental click on the wrong link. Your network is precious and carries vital business information, so these risks can be extremely damaging and potentially destroying if the power falls into the wrong hands.

With the rise in data breaches taking a hold of businesses all over the nation, your company needs an information security analyst now more than ever.  

An information security analyst is trained to protect your network against dangers such as malicious hackers and virus threats. They are always researching and staying up to date on the latest IT news, gadgets, compliance and legal regulations, and hacking methodology. They also take it very seriously to promote security awareness within your company. You won’t find a more reliable source of IT security anywhere else.

Information security analysts take a variety of measures to keep your top-secret, personal information safe from outside, and inside, threats. Some of the main ways we do this are through:

  • Risk and Vulnerability Assessments – These scan your network and illuminate any weak points that may be increasing the amount of risk you’re at. This makes it easier to quickly address and strengthen what needs to be.
  • Defense Planning – This consists of installing protections such as firewalls, site blocking rules, and data encryption.
  • Establishing a BDR Plan – In case the worst happens and you don’t have access to your information on-site anymore, information security analyst will make sure your data is always backed up and protected at an alternate location so that you always have a copy of your data somewhere.
  • Constant Monitoring – If any of your systems or applications ever need upgrades, an information security analyst will make sure to get it done so that you are always performing at the best of your ability with minimal risks.

Here are Some of the Top Threats an Information Security Analyst Protects Against

The Internet of Things

The Internet of Things, or IoT, is a phrase that refers to devices connected through the internet that can also communicate with each other. This can include anything from printers, televisions, refrigerators, security systems, phone, smart watches, and anything else accessible via the internet. Gartner predicts that by 2020, there will be 50.1 billion internet-connected devices.

Why is the IoT a threat? Well, all of these additional devices create more and more access points for hackers to target. If all these devices are connected to your company’s network, this puts your network at an even greater risk. This makes it even harder to implement a concise and effective security strategy to properly protect everything your network needs. 

This is when our information security analysts step in. With our always current knowledge and dedication to your specific enterprise workflow, we will be able to assess your network and determine which systems to implement to protect your network and your devices.


Sometimes, you catch a virus by total accident. Maybe you’re browsing the internet and you see an interesting article title, so you click on it. It didn’t look suspicious to you, but suddenly, all these windows start popping all over your screen and your eyes widen in horror as your realize what you’ve done.

An information security analyst can protect mistakes like this by implementing certain site-blocking measures. This precaution will automatically block work computers from viewing sites that aren’t the safest. It’s better to be safe than sorry.


Of course, we all know about this threat. Hackers are malicious, ruthless, and cunning. They can damage your reputation, make your clients lose trust in your, and cost you hundreds and thousands of dollars. However, our information security analysts are ready. Because of our extensive knowledge and experience, we know how hackers think, and we know how to best them.

Protect Your Network with Diverge IT

At Diverge IT, our information security analysts are experts on fighting the toughest battles of the cyber world. Any of the above threats won’t stand a chance. Protect your network by contacting us today.

two guys consulting

Why Hiring an Information Security Analyst is Right for Your Business

There are a lot of things that can be bad for your business. Hiring unqualified people, neglecting important tasks, not paying your bills, letting your data be easily accessed by anyone… the list goes on and on.

However, there are also a lot of things that can be good for your business, one of which is an information security analyst. With all the threats out there in the cyberworld, you need someone who really understands network security and what could possibly threaten it. This level of expertise is a huge advantage an information security analyst can bring to your business.

What is an Information Security Analyst?

An information security analyst is like that friend you had in school that knew everything about your weakest subject and would always study with you and help you ace that course. However, the subject now is security, and the test is whether your information will survive a hacker attack.

As the name suggests, an information security analyst is a professional that will analyze the security of your business data. Then, they will strategically monitor your network for any security breaches or abnormal behaviour. Because they we will know your network and its data from the inside-out, whenever something weird pops up, a red flag will immediately flash in their minds and they will address it immediately.  

And when we say that your security will be in the hands of the best, we mean it. An information security analyst doesn’t earn that title just like that. Usually, these experts have a degree in computer science, programming, or a similar field. They also may be required to earn certain certifications at the job.

How Exactly Does an Information Security Analyst Protect Your Business?

At Diverge IT, our experts will protect your critical assets against threats, outages, and losses with proactive network monitoring, 24/7/365 support, and the implementation of various security applications such as Firewall, routing supporting, and site blocking abilities. We will also:

  • Run risk assessments to discover any areas that need strengthening
  • Establish a network disaster recovery plan in case the worst were to happen
  • Train your staff on network and data security best practices
  • Constantly upgrade your network with the most up-to-date solutions and services

Hackers are getting smarter by the day, but no matter how smart they get, they are no match for the expertise and skill of an information security analyst. Hiring our security professionals will always be a right for your business. If you would like to discuss this more in detail, get in touch! It’ll be one of the smartest choices you’ve ever made for your business.

Workflow Automation

Work Healthier and Happier with Workflow Automation

Often, employees, regardless of the business, feel stressed-out over their work. They are stuck performing non-critical activities, taking huge portions of pressure home with them.

Using workflow automation can reduce these activities, giving employees better control of their time and energy. Unsurprisingly, workflow automation has the side-effect of making a happier workplace, which adds to the overall health of employees.

Tackle the definition of time.

People are constantly under pressure due to deadlines and schedules. Although many people attempt to multi-task, multi-tasking means switching between two or more tasks very quickly and the result over time is inevitable burnout.

Workflow automation can take a huge part of the burden, adding time to the employees’ schedule, and making their life at work more pleasant.

Better use of energy.

People’s energy levels differ during the course of a day. Unfortunately, their responsibilities tend not to care about this human aspect. The conflict here adds to a feeling of pressure.

Workflow automation, however, makes every routine task as simple as possible. It may shorten the activity of reporting at the end of the work day, for example, which is a time when many people are tired. With this time saved by workflow automation, staff could open the afternoon for a productive talk or informal brainstorming with the colleagues.

It’s good to end on a high. Employees can leave the office with a smile, instead of a frown due to inputting data for reports or mandatory time-sheets.

Simplified priorities.

When discussing a really successful businessman, people tend to think that this person must be super-human, performing a hundred tasks per minute.

What they don’t understand is that extremely successful people typically have their work process simplified and their priorities redefined. One way or another, they have their workflow automated, so that routine activities are being taken care of. This way, these people feel more relaxed to focus on non-automated activities, like building healthier client relationships and developing innovative ideas.

Change of habits.

They say that a change is as good as a rest. Here is one example where that may be true. Imagine that an invoice takes several days and many steps to be approved. This is a normal process for many businesses. With workflow automation, however, it is possible to change old habits. Workflow automation also streamlines processes. So in this scenario, approval time for an invoice can be cut in half, or more.

Employees benefiting from workflow automation may find that they have a less stressful time waiting for invoices and other official matters. Their reduced waiting time and reduced anxiety can redefine how they interact with the business.

Slow down

Businesses today are more dynamic than ever. Employees, unfortunately, can be hostages of this never-ending race. Being constantly busy seems to be a new norm. Being busy and fueled by adrenaline all the time is not so healthy. Human beings are not designed to sustain a fight or flight response throughout business hours.

Implementing workflow automation can take care of many business operations simultaneously, leaving employees with sufficient time to calm their minds and slow down. This way, they’ll make better, more informed decisions. They will become more creative and productive, as they probably were when they first began work. With space, your employees will make sure that your organization is thriving.

And they’ll need fewer sick days, too.

Workflow automation removes a burden from the shoulders of employees and their employers. Staff with clear goals, clear means of achieving them, and adequate time to do a good job, tends to be more relaxed, more productive, happier, and healthier.

workflow automation

Workflow Automation Gives You Your Time Back

We’ve all heard the phrase “Time is Money.” Most successful businesses work tirelessly to improve and streamline processes to create models of efficiency and scale. During the creation of these processes, striving to achieve efficiency and quality, you reach a certain conundrum; do you hire more people or sacrifice processes that maintain quality?

What if there was another way? What if we were to tell you that many processes could be completely hands-free and could save you time and money?

With an IT partner helping you leverage the right workflow automation solution for your business, you can lean on technology to handle most of the mundane and tedious tasks that eat away your precious time and profits.  

You probably have some automation in place today  

Do you still manually fill out time cards for HR or respond to every email when you are out of the office letting them know that you are out of town? No, right? Most of our partners have already recognized some of the primary benefits of using some form of automation to streamline their workflows.

The challenging part is getting all of these disparate systems to communicate and unify at one location. It almost takes as much work to manage the software components as it does logging into multiple systems just to update the next step.

With a workflow automation specialist helping you streamline and automate various tasks and processes, you can accomplish most of these automation protocols; as well as  the management of them as you connect different apps and systems behind a single pane of glass.

Because sometimes you forget

As we build out processes and tasks, it becomes harder to track and measure effectiveness. How do you track KPIs across multiple platforms and applications? How do you ensure that some of the more routine, but highly important tasks, get done on time and in the same way?

The answer to these questions depends on which service provider you are working with  and whether they understand precisely how your business operates and generates revenue. The right workflow automation specialist can help guide you through the automation of most of the sales and marketing follow up processes so that your sales professionals can focus on selling. From HR, operations and production, most tasks when completed using the proper workflow automation solution can continue to be taken care of by the automation system once implemented.


We know machines can’t do everything, yet. Many times the best way to complete the process is with the right people. Instead of leveraging their ability to remember exactly what tasks and in what order they were due, the workflow automation solutions can send reminders regarding the most important tasks and track the response time of the team. This mechanism then allows you visibility to know that tasks are being completed with machine-like precision.


Diverge IT can help you choose the right workflow automation solution for your business.

With all these new systems, processes and apps connecting us to various programs, things can feel a little overwhelming. At Diverge IT, we’re ready to help you tailor the right workflow automation solution for your business so that you can get more time back to focus on what matters, growing your business. Contact us today to get started!

Workflow Automation

5 Ways Workflow Automation Reduces Employees’ Stress

Workflow automation can be the core of the business operations. Workflow automation uses software to automatically route tasks across the business process, helping staff to finalize their projects faster. In doing so, stress is reduced and workers have more time to focus on more profitable tasks that are in line with company goals.

Here’s how workflow automation cuts on stress levels.

Reducing the risk of human error takes off pressure.

Workflow automation reduces the risk of human error drastically. The business’s processes are no longer carried out manually, resulting in fewer slip-ups. A lower risk of making inputting errors means that there is less pressure and stress for employees, who can focus on the bigger picture, such as looking after the interests of customers, rather than focusing on the minutiae of internal processes. Automated workflows allow any workforce to carry out tasks with greater precision.

Less supervision and micromanagement.

Very few people react positively to constant supervision by management. The anxiety caused by the risk of a rebuke for forgetting a responsibility can erode at staff’s confidence and even its ability to perform the work.

Workflow automation takes away the desire for micromanagement. It ensures that each employee is well aware of their responsibilities. Employees receive greater autonomy with workflow automation. They can do their work in a more relaxed environment. Managers can return their focus to business growth strategies.

Employees are far more empowered.

One of the main reasons to implement workflow automation is to save time. Automating business processes gives employees the chance to get more done much more quickly, which in turn will make employees feel more confident in their everyday work. The speed and quality of their work will be much more a true representation of their speed and ability, rather than being dependent on various system issues.

Increased workplace organization.

One of the most common frustrations in an office is when an important document cannot be located quickly. A lot of time is wasted while searching for such files.

One of the benefits delivered by workflow automation is better organization of files, completely removing such frustrating circumstances.

As you may expect, employees who are not searching for documents all day get job satisfaction from completing tasks and being productive. With a reduced sense of urgency, staff might even get away from their desks once in a while, and step outside to get fresh air before the next challenge, and still outperform staff who are relying on systems that are not yet automated.

Better internal communication.

Many employees suffer for stress and ultimately leave their organizations due to bad internal communication. Instead of stressing over specific activities or responsibilities, workflow automation gives employees the access to resources and each other so that they get what they need without disruption to business processes or colleagues. Workflow automation can even give employees timely reminders for tasks that are due or overdue. When the system itself is monitoring the workflow, managers have less need to get involved in such stressful and often unhelpful communications.

There are so many benefits coming from workflow automation. One of the main effects is certainly the removal of stress throughout the workplace. Employees that feel confident and at ease with their work find more opportunities for making a positive impact on their teams and the business overall.

Improving Process with Workflow Automation

Improving Processes with Workflow Automation

Your work processes make up the core of your business. The series of activities and steps it takes to complete a task is what is known as your workflow. If even just one part of your workflow suffers a slowdown, your entire business gets affected in the long-run.

With workflow automation, you’re able to eliminate the tedious, redundant steps in your workflow that require manual labor and leave room for error. Instead, you can rely on an automated program to manage the process.

Here are a few ways workflow automation helps you streamline your business processes to help you work smarter:

Prevent Tasks from Getting Lost in the Shuffle

Do you remember the last time you were asked to do something and making a note for it only to completely forget about it moments later?

With an automated process, it’s impossible for tasks and assignments to slip through the cracks. That means your company can reduce error and ensure accountability within your workforce.

Empower Employees to Work Smarter

With the right processes in place, every employee understands exactly what is expected of them and are equipped to complete their tasks in an efficient timely manner. Supervisors and managers will no longer have to micromanage employees and monitor every little thing that happens. Instead, they can lead their team from a macro level and spend their time on more strategic initiatives.

Improve Internal Communication

Everyone seeks for better communication in their workplace. In fact, studies show that improving internal communications can reduce employee turnover. An automated workflow not only automates steps within a workflow, it also has the power to automate internal communications by telling the next person in the chain that it’s their turn in line.

By laying out a process map for your business, finding out the key players involved in each step, what the deliverables are, and what parts of the process can be cut down or improved – your business will see a boost in performance and ROI.
At Diverge IT, we want to help businesses reach their full potential by utilizing the power of technology. Let’s find out together whether an automated workflow is the right step for your business.

digital cloud illustration

Do I Really Need to Adopt the Cloud?

You’ve undoubtedly heard about the Cloud by now. It’s being adopted daily by businesses all over the industry. In fact, cloud adoption is at 95% now, and it’s predicted that by 2019, 83% of all data center traffic will be from the cloud, and by 2026, 73% of organization’s IT will be running in the Cloud.

So, why are businesses everywhere making the switch? What are the benefits they’re receiving from storing their data in these external data centers? There are many, such as:


One of the largest benefits that come with storing your data in the Cloud is the extreme flexibility it provides. What do we mean by that? Well, when you switch your data to cloud computing, it becomes stored in these data centers off site, and the way that you access your data is through the internet. You don’t need any onsite equipment anymore, just a device and an internet connection. This means that you can access your information from anywhere, anytime, as long as you have a device and a stable internet connection.

This flexibility will allow you and employees to work from home or abroad, and having all your data centrally located will reduce confusion and improve communication. Did we mention that cloud computing is also scalable? No matter how big you grow, we’ll grow with you.

Convenience and Cost Savings

When you operate off of the Cloud, you don’t have to worry about maintaining your applications anymore. Your IT service provider, such as us here at Diverge IT, will constantly be upgrading and monitoring your applications without you having to ask us.

Cloud computing is also budget friendly. Services are charged at a flat, monthly rate, and this has helped a lot of businesses save money. Here are some stats to prove it:

  • Most organizations have been able to increase revenues by 4–10% in the cloud.
  • 84% of CIOs cut application costs by moving to the cloud.
  • Organizations typically save around 21% annually by adopting cloud computing. 


Remember those data centers we mentioned earlier? They’re highly, highly secure. In fact, 64% of businesses say that the Cloud is actually more secure than older legacy systems. In addition to these highly guarded data centers, your MSP, like us here at Diverge IT, will implement data encryption to even further protect your data.

Another attractive security aspect of cloud computing is its BDR planning. BDR, or backup and disaster recovery, is a plan that every business should have just in case the worst were to happen, such as a natural disaster wiping out your office space, or a theft. If any of those things were to happen, you don’t have to completely despair because your data will be safe in the Cloud. The Cloud offers frequent, automatic backup, 24/7 monitoring, instant file access, and instant data recovery in the event of a data loss. Don’t worry, you’re safe in the Cloud.

Diverge IT Can Take You to the Cloud

With all these benefits that the Cloud brings, it’s no wonder that 95% of cloud users intend to renew their contracts with their providers. At Diverge IT, we’re ready to help you make the switch over. Contact us today to get started!

Hardware as a Service

Tax Benefits of Hardware as a Service

Taxation of business expenses can be a murky and confusing topic for even experienced managers. Tax deductions are intricate, specific to the situation, and sometimes even metered out over a long period of time. When discussing the tax benefits of hardware as a service, the first and most important thing to know is the difference between capital expenditures and operational expenditures, which are two distinctly different types of expense that are taxed (and counted as deductions) in different ways.

Capital expenditures are purchases that carry primarily long-term benefits for a business. Examples of capital expenditures include new buildings, renovations, new and improved computers or production equipment like cameras and video software, and more. They may have some immediate benefits, but the vision behind the purchase is long term.

On the other hand, operational expenditures are the costs associated with the daily operations of a business. These include wages, maintenance, utilities, and pretty much every other normal expenditure that comes into play on a routine basis. Because operational expenditures are limited to immediate benefits, the entire associated tax deduction counts during the current fiscal year. This differs from capital expenditures because the tax deductions for capital expenditures must be drawn out over several years to reflect the long-term nature of the benefits such expenditures provide.

When working with information technology, going it alone racks up a lot of capital expenses. Setting up servers, maintaining storage, and managing hardware that you own (and all the hassles that go along with it like software updates, damage protection and more) will all count as capital expenditures, and can only be deducted from tax obligations incrementally.

Hardware as a service, however, is considered an operational expenditure. Because your business is paying to use hardware owned by a third party and not purchasing the hardware itself, hardware as a service can never be considered a capital expenditure since the benefits would end in the short term if a payment was missed. Unless your company’s needs are so demanding or complex that a third party IT service provider isn’t practical, your business can deduct more from its taxes by taking advantage of hardware as a service.

Besides the surprisingly generous tax benefits, hardware as a service has a number of other notable benefits for your business. First, working with an IT service provider guarantees that the people managing your hardware are professionals familiar with industry standards and all the latest trends. Secondly, it guarantees that specialists are managing your hardware needs around the clock without being on your payroll – in other words, outsourcing IT gives you access to all the perks of in-house IT personnel at a fraction of the cost. Finally, it removes the need to constantly maintenance and update your hardware, since whatever provider you’re working with is already on it.

Hardware as a service is a cost-effective way to help your business punch above its weight and get the most out of the tax code. We’d love to sit down with you and discuss your needs, then determine which of our offerings can give your business the edge you’ve been looking for. Give us a call today to find out more.