Outsourced IT Support

4 Lies SMBs Tell Themselves About Outsourced IT Support

Partnering with a top-notch managed service provider can be greatly beneficial to SMBs. By outsourcing their IT support, companies can focus more on their business and deal less with burdensome IT issues. And with more time to spend on their business, they can grow their bottom line and gain a competitive edge.

But when it comes to outsourcing their IT support, small and medium-sized businesses always seem to hesitate. For one reason or another, they rely on false and outdated information to dissuade them from even seeking more information about the matter. And without proper support, these companies unknowingly hurt their chances for success.

Without further ado, let’s take a look at the four most common lies that SMBs tell themselves about outsourced IT support.

1. It’s Too Expensive

SMBs usually tell themselves that they simply can’t afford to have outsourced IT support. They’ll usually turn to what they mistakenly believe to be a cheaper form of IT support – themselves. When there isn’t much going on, this isn’t an infeasible plan. Handling an email here and there is absolutely manageable for a company just starting out.

But with multiple employees, copious important email attachments, sensitive data transfers and more factored in… what happens? They quickly become overwhelmed with the sheer amount of data thrown at them. From there, they also have to begin accounting for hardware and software purchases, including their setup and management.

Many companies will then turn to hiring an in-house IT person, still believing that it’s cheaper.  But this person requires a salary, time off, benefits, continuing technical education, and more. Meanwhile, outsourced IT support is done on a set, flat rate that is predictable and easy to budget around. Many MSPs don’t realize that this rate can also vary based upon need; not all companies have the same level and costs of support. In the end, SMBs partner with IT professionals for far less money (and headaches) than they could by handling it themselves, or leaving it to an expensive in-house IT person.

2. We Can Handle Our Own Security

Seeing a cyber attack in the news is hardly a rare sight. Though bigger companies take the spotlight more often, SMBs are still at a very high risk of cyber attacks. After all, 43 percent of cyber attacks target small businesses. Why? Because SMBs often don’t have the knowledge or resources to defend themselves properly. When they attempt to handle their own security, they only scratch the surface of proper network protection.

Many outsourced IT support providers include 24/7 network monitoring for security issues. They also assist with firewall configurations and installations, and even the management of an antivirus program for the company. Partnering with a managed service provider gives SMBs the peace of mind to focus on their work without the fear of being stalked by cyber threats.

3. We’re Too Small to Need Outsourced IT Support

For some reason, SMBs think IT support is something that is achieved at a certain level of size. But the truth is a company is never too small to have IT issues. When things like computer system crashes, file deletions, and malware infections occur, the SMB is left to their own devices. Without someone to handle the problems, the SMB is forced to seek out specialists to fix their issues as they occur.

This break/fix approach is very expensive and ultimately impractical for companies. However, with outsourced IT support from a managed service provider, SMBs can skip the issue entirely.

Modern IT support is completely scalable. It doesn’t matter how big the company is; they can get the service they need for a price they can afford, at any size.

4. All Support Is the Same

The idea that all outsourced IT support is the same is a common belief of SMBs. However, that simply isn’t the case. It’s not as simple as choosing the most expensive or inexpensive service, as those are often poor indicators of the caliber of service received.

Instead, SMBs need to focus on how the managed service provider treats each interaction. The perfect IT partner needs to understand where the business is coming from, and where they want to go. They also should strive to be an extension of the company, rather than just another service that will come and go. And at Diverge IT, that’s exactly what we do.

If you’d like to talk to us to see how our managed IT services can help you grow your business, feel free to contact us. We’ll work together to develop the best plan of action for your company, and we’ll choose the type of services that make the most sense for you.

Managed Services

What Happens When You Don’t Use Managed Services?

Take a long look at your company’s overall IT infrastructure. You’ll notice that you probably have a lot of physical hardware in your workspace. You also undoubtedly have many different applications for your day-to-day operations. Now ask yourself: who’s in charge of that?

 

Well, you are, of course.

 

While all those devices and programs may seem totally manageable today, it may become impractical to self-manage them by tomorrow. With every passing day, your company probably grows by some degree. Sometimes, the growth comes slowly and with painstaking toil. Other times, the growth is explosive and unpredictable.

 

Your organization’s growth means that you’ll be adding more complexity in your IT environment. This can include more users, more programs, and more devices – not to mention adding completely new IT processes within your workspace. And after all this growth, who’s in charge of it all?

 

It’s still you, of course.

 

The freedom of managing your own IT can suddenly become a sizable burden. You need to focus on problems that occur elsewhere, and you can’t be tied down to making sure the network is running smoothly.

 

At this point, you may consider partnering with an IT provider for their managed services. With expert, dedicated assistance, you’ll be able to focus on your business to keep your business productive, rather than your IT.

 

But what happens when you don’t use managed services?

You Lose Money

If you decide to forego a managed services provider, you’ll have to shoulder all of the IT burden. For you, that means that you’ll have to either dedicate time and effort personally into IT upkeep  … or you’ll have to hire someone to do the job for you.

 

By choosing to do it yourself, you’ll need a modicum of training to get started. Entry-level IT upkeep can be straightforward, but it still requires patience and technical understanding. And, if you run into an issue that you’re unable to solve, you’ll have to reach out for assistance anyway (which can cost quite a bit, depending on the specialist). With your time on the line, you’re losing valuable hours that translate into lost opportunities for creating revenue for the company.

 

On the other hand, you could hire dedicated in-house IT support. This means adding another person to your company payroll, which includes benefits, taxation, and HR hoops to jump through. Though they may do a good job managing your company’s IT, they won’t work for a flat, set rate like a managed services provider would.

You Lose Out On a Skilled Workforce

When you work with a managed services provider, you gain access to a large and experienced pool of IT technicians and engineers. Because they work with multiple companies across industries, these people are seasoned veterans in their respective fields. Having access to their skill sets keeps you on the leading edge of solving difficult problems or completing specialized projects, all without paying any extra to the managed services provider.

 

Conversely, if you choose to handle your own IT, you’ll lose out on all that advantage. You’ll be limited by whatever current knowledge you already have. For new projects and ventures, you’ll have to reach out to specialists for their knowledge, on their terms. Depending on the specific amount of help and the level of difficulty, it could cost you greatly.

You Limit Your Productivity

It’s a no-brainer: when you have to focus on your IT issues, you can’t focus on your business. In truth, software and physical devices malfunction on a near-daily basis, so maintenance quickly becomes a full-time job. With managed services from an IT partner, you’ll receive quick and efficient resolution to problems that occur within your workspace. As an added bonus, most reputable managed service providers will provide options for 24/7 support. For you, that means that you can work whenever you want without the fear of a malfunction slowing down productivty.

 

By yourself, you get none of that. Even with a hired in-house IT department, they may not respond to after-hours calls. If they do, it will usually cost you more in overtime hours.

The End Result: Managed Services are Better for You

 

Managed services overall boost your productivity, they save you money, and they allow you greater flexibility to handle bigger and more difficult projects. By yourself, you risk running up costs and wasting time, which hurts your company overall. The key to getting the most out of your managed services is to partner with a provider that works well with you.

Diverge IT want to be your partner. Together, we can find innovative solutions for your IT problems and keep a watchful eye over the technology in your work environment. We’ll learn about you and your business to best align our service with your needs and wants. To learn more about how we can help you, feel free to reach out to us.

 

End User Security Tips

6 Helpful End User Security Tips

Cybercriminals are tricky fellows. They try their best to sneak into your organization’s network and wreak havoc. Often, their goal is to steal your company data and hold it for ransom. From an IT department’s perspective, there are many things that can be done on the system level to prevent such cyberattacks. You can upgrade to a newer firewall, utilize different anti-malware programs, and deploy network monitoring tools, among many other things.

 

But in the end, the cybercriminals aren’t targeting the hard-to-crack IT department.

 

They’re targeting the end users.

 

It makes total sense; end users don’t have the technical know-how to spot malicious attacks. They are by far the most likely to be in direct contact with cyberattacks, and they’re the ones most likely to interact with the attackers. Statistics show that 30 percent of phishing emails get opened. With so many end users dealing with these cybercriminals, you must ask yourself:

 

Are you training them well enough to deal with these attackers?

 

It’s vital to have employee training to minimize the risk of attacks affecting your company. We’ve compiled six helpful end user security tips to guide them to better security practices for your company.

1. Lock It Up

Many people simply get up from their computer and walk away. That’s an open invitation for someone to jump onto it and do whatever they want. Instead, make it a habit to teach employees to lock their computer every time that they move away from it, and adjust their automatic lock setting in case they forget. If your car is full of stuff, you definitely wouldn’t leave it unlocked in the middle of a busy street.

 

Why wouldn’t you do the same for your computer?

2. Open Sesame

A no-brainer, but it still needs to be mentioned from time to time. Picking a good password is critical to securing your data. In a similar vein, leaving your password on a sticky note near your computer is a big no-no. Literally anyone can walk by and access your data.

 

Stop doing that.

3. Triple-Double Check

Why is the CEO of your company asking for your bank information and social security number? They shouldn’t do that, and you know that. Often times, they aren’t even the ones asking. They may be the victim of email spoofing or may have had their email compromised entirely. Always call or contact the person (or their assistant) directly to double-check for legitimate requests.

 

A simple phone call can save everyone from a massive data breach.

4. The Latest and the Greatest

Software updates contain patches to security holes. Keeping your software updated to the latest edition is your best bet for keeping cyberattackers away from your data. If you don’t have administrative rights on your computer, let your IT department know that you need updates.

 

Better safe than sorry.

5. Easy on the Downloads

When you download things, especially programs, you need to make sure that they’re completely safe. Installing a malicious program on your computer could spell doom for not just you, but anyone connected to your computer on your network. When downloading files, make sure that they come from a trusted source.

 

Don’t get your download privileges removed.

6. Check That WiFi

Often a company will allow their employees to connect to an office WiFi network. This network is typically secured and comes with various built-in security protocols. Malicious cybercriminals can (and will) create open WiFi networks with a similar name as the real one. This means that you might connect to their network, which would allow them access to all of your data on the connected device.

 

Don’t give hackers your data through WiFi.

End User Security with Diverge IT

So there you have it. Six perfectly good security tips to help your end users navigate the dangerous internet a little bit better. With those tips in use, you’ll see greatly reduced numbers of successful cyberattacks.

And if you thought those were useful, you should see what we can do for your company. Reach out to us and we’ll work out a detailed security plan that will keep your business more protected than ever before.

Should have virtualized

The Man Who Should Have Virtualized (A Short Story)

The computer screen went completely blank. Joe blinked, and sighed deeply.

 

“Not again”, he muttered, as he got up from his chair.

 

He excused himself from the meeting. After weeks of preparation, it was all falling apart. Michelle glared at him as he got up. Clark shot him a sly grin.

 

Joe pretended not to notice either.

 

“Sorry, everyone. I gotta go check on the server. Hunk of junk is acting up again.”

 

Hastily he walked out of the conference room and began the long trek over to the server. With each step he took, Joe’s stomach knotted further. He worried about how much the repairs were going to cost, and how long it would take for the server to come back on.

 

If it would even come back on, at all.

 

Before he knew it, his hand was on the doorknob to the server room. The smell of burnt plastic and musty air surrounded him immediately. He glanced at the screen for activity.

 

Nothing.

 

Joe quickly deduced that a cheap cable had fried the power supply to the server. He begrudgingly dialed the product support line, and was greeted by an enthusiastic man named David.

 

“Hello, Mr. Phillips. How may I help you today?” David said, with boundless cheer.

 

“I need a new power supply to my server. This one is totally wrecked. Looks like there might be other damage, too.”

 

“We can absolutely do that for you! We’ll need to schedule a technician to go out there and assess any further damage. I see that you’re no longer covered by our warranty, so this will be an independent charge. Is that okay?”

 

Joe froze.

 

Unsure of what to do, he racked his brain for options.

What Should Joe Do?

Joe could very well pay for a replacement part for his server. But, would it be worth it?

 

The answer is that it would not.

 

Joe’s next action should be to look into virtualizing his server. For him, that means that his precious data is stored in a secured facility. He can access it from anywhere, and he can avoid annoying (and potentially embarrassing) situations like his failed meeting.  

 

Aside from simply accessing his data, Joe would also save lots of money. Without the need for repairs, he could allocate funds to other areas of the business. Additionally, not having a server would save him a considerable amount on energy costs and help the company go green too.

 

As an added bonus, Joe would also eliminate the need for tedious updates and constant support. His IT team could focus on other areas of his organization, improving overall infrastructure instead of focusing on a defunct server.

 

The benefits of moving to a virtualized server are clear. But, Joe would need an experienced partner to virtualize all of his data.

 

Who could possibly help him with the task?

Virtualization with Diverge IT

Partnering with Diverge IT makes virtualization a breeze. Joe should partner with us to experience minimum downtime during his transition to the virtualized server. He’ll receive support along the way, and save money in the process.

 

If you and your company are like Joe, you should chat with us today. We’ll work with you to determine how to go about virtualization, and we’ll build a plan that will outline your path to success.

Simplified Office IT

Server Virtualization: Simplify Your Office

Server virtualization is a useful tech tool for businesses that saves time, ensures security, and cuts IT costs overall for small and medium-sized businesses. To help your office control costs and communications, server virtualization is a very smart choice. Here’s what you need to know about server virtualization to simplify your office.

What is Server Virtualization?

Server virtualization is the process of using one server for multiple local machines. Each device under the single server has its own operating system and acts as a completely different computer with its own processing power. However, its “brain” is the single virtual server. Companies use virtualization to reduce the number of new machines, to cut costs on software and security, and to improve redundancy. In fact, more than 76% of organizations are taking advantage of virtualization today,

3 Ways Server Virtualization Simplifies the Office

Small and medium-sized businesses now have access to resources and tech support that other larger companies currently benefit from. Server virtualization allows your company to keep up with technical demands without taking up more office space. But wait, there’s more.

 

There are three ways server virtualization simplifies the office, its hardware, and its IT requirements.

1. Reduction of space

Locally hosted servers take up lots of room. For you, that means you’ll always have to find a space for a server when moving offices. When the server sits in its own room, it requires the perfect airflow and temperature, along with lots of electricity to keep it running. Having the local server just down the hall also means it is at risk if disaster strikes.

 

If you are keeping track, the costs are surging. Server virtualization moves the server out of the office, but it still provides its users with a single console that can be accessed from anywhere via a secure connection. Overall, it’s much safer than simply locking the door to the server room and hoping nothing bad happens.

2. Improved redundancy

Redundancy is absolutely critical for IT infrastructures. For companies, redundancy means ensuring that every aspect of operations has a backup plan that’s ready to go. The same is true for server virtualization. With your data stored in a data center, you won’t have to lose sleep over lost data. Your files and configurations are stored within multiple devices so that even if one happens to break, you can still be fully operational.

3. Automated updates and health checks

A local server (and especially multiple ones) requires a great deal of maintenance, support, and upgrades. This is usually a costly expense for businesses. Instead of lengthy downtime, paying for software upgrades, and paying for individual service incidents as they come up, virtualization allows all to be done remotely, on-time and with little-to-no downtime. Virtualization is a process of proactive care and service to keep the company running on time and without costly expenses that are typically associated with upgrades and maintenance.

 

If your business is bogged down with the upkeep of local servers and all the chores that come along with them, cut the cord. Go with a single virtualized server that allows you to manage all your company’s data, safely and effectively.
Work with us, and we’ll help you greatly simplify your office.

Saving your business money

Save Money with Server Virtualization

Virtualization has been beneficial to SMBs for as long as it has existed. As of 2016, more than 76% of organizations have taken advantage of virtualization. But what exactly does it have to offer SMBs? The most obvious benefit of server virtualization is the cost savings that it introduces to your business. Though companies of all sizes enjoy the reduced costs, it’s most critical for SMBs, since they have smaller IT budgets overall.

 

Just one paragraph in, and we’ve already stressed the cost-saving aspect of virtualization (twice). But how exactly does it save you money?

Reduced Power Costs and Minimized Maintenance

Though often overlooked, companies can expect to see a considerably lower electricity bill. Running locally hosted physical servers can rack up some hefty charges, as they require plenty of power to operate. Virtualization negates that by essentially outsourcing the electricity bill to the data center.

 

Once a local server is up and running, there must be constant maintenance to keep it running smoothly. A company will need to invest time in updating server configurations and running diagnostics, as well as physically maintaining the server hardware whenever necessary. Often, this will require a business to hire a full-time IT specialist, which drives up overall costs.


With virtualization, is completed in a much more efficient manner. IT support is administered from a single console, from anywhere that offers a secured connection. Additionally, virtualization saves you time. For example, the deployment of necessary security updates on your server occur far more efficiently, which gives your IT team the freedom to tackle more pressing matters.

Cut Hardware, Cut Costs

As you may have inferred from the name, virtualization takes your physical machines and transforms them into virtual ones (not literally). Simply put, it reduces the total amount of IT hardware that your organization needs to buy. In practice, this saves companies a lot of money because servers are very expensive.  

 

Leveraging virtualization means that a company can also grow much larger (read: faster) than previously possible. But how, exactly? Well, consider the following scenario: your startup business is small and it operates out of a basement. You’ve been very successful, and you’ve attracted plenty of attention from your clients. Perhaps too much attention … since you now need more servers to hold more data and keep up with demand. However, you don’t have any more room in your tiny basement. Do you have to find move out and find a larger space to run your business?

 

Not necessarily.

 

You could virtualize a server and keep up with demand without taking any more physical space. You just saved money on rent, reduced overall power costs, and saved yourself the hassle of having to buy costly equipment.

How to Get Started

Virtualization offers enticing cost-saving opportunities for SMBs. Migrating to a virtualized architecture is not an easy task, so it’s of the utmost importance that you choose the best partner for the job. Diverge IT has been helping companies like yours to virtualize their servers for years and knows exactly how to smoothly shift your data over. Of course, your company will save money and become more efficient than ever before. What are you waiting for? Contact us to see how virtualization can cut your IT costs.

How Regulatory Compliance Affects Your Business

Businesses are now dealing with more regulations than ever. As the Code of Federal Regulations continues to grow, it’s important to make sure that your business is compliant with all applicable regulations. Especially important are those involving data protection, sharing and storage. In many industries this can be a daunting task that calls for professional assistance.

Regulatory compliance is both an ethical and practical issue for your business. Regulations put in place to protect consumers offer businesses the opportunity to put their ethical culture on display. Most regulations also carry some kind of penalty in the event of a breach. These can range from modest fines to jail time.

In order to guarantee your ability to achieve full regulatory compliance, it’s important to be aware of how regulations change the way your business operates and the consequences of failing to comply.

Consequences of Regulatory Compliance Breaches

The true impact of a compliance breach can be hard to quantify, but the monetary penalties associated with regulatory compliance breaches are a good starting point. Fines are meant to be a deterrent as well as a punishment, and are therefore designed to be able to have a major effect on a business’s bottom line. HIPAA violations carry clear financial penalties in the healthcare sector, for example. A Category 1 violation carries a $100 minimum fine, with a ceiling of $50,000. A Category 4 violation carries a $50,000 minimum fine, with a ceiling at $1.5 million.

As the severity and number of violations increases, fines can skyrocket. Fines can also vary wildly by industry. The largest fine ever levied for an environmental violation, for example, was against BP for the 2010 Deepwater Horizon spill: $18.7 billion.

In the post-Enron era, governments throughout North America and Europe have taken major steps to prevent future corporate corruption. There has been a surge in regulations affecting every branch of a business. Knowledge of these regulations and their penalties will protect your business in the future – and possibly change the way you operate.

The Constantly Changing World of Regulatory Compliance

Part of running a growing business is preparing to change the way you operate to comply with new regulations. In some industries, sweeping regulations and policy changes mean that decision-makers have to stay on their toes. Two industries in particular come to mind: healthcare and finance.

The Affordable Care Act was rolled out over several years and made significant changes in the healthcare sector, particularly regarding insurance processes and plan administration. As healthcare professionals adjusted and grew accustomed to these changes, shifts in the political landscape made it clear that things could change again very quickly. It’s impossible to tell what the regulatory scene will look like for the healthcare sector in two years.

After the Enron scandal, legislation like the Sarbanes-Oxley Act introduced sweeping regulations for American businesses, particularly in the financial sector. Responsible recordkeeping and financial reporting has never been so important. This goes doubly for businesses working with large amounts of other people’s money.

In some cases, organizations in these industries are able to hire a full-time compliance staff. For small to medium-sized businesses, hiring a dedicated compliance team may not be feasible. In cases like these, working with an outside compliance expert may be the best course of action.

Certain managed service providers like Diverge IT are uniquely equipped to help businesses address and resolve regulatory compliance issues. If you have concerns about your current level of compliance or want an extra level of assurance, we’d love to discuss what our team can do for you. Feel free to get in touch – peace of mind could be just a phone call away.

Three Industries that Require Certified Regulatory Compliance

In the modern marketplace, nearly every industry is held to certain regulatory standards for information and data handling. Certified regulatory compliance has proven to be a challenge for many businesses. Regulation complicates many aspects of recordkeeping and operations, especially in industries that handle sensitive data. As a result, the line between remaining compliant and properly protecting customer data and sensitive assets has a tendency to blur.

For small businesses, however, the challenges of certified regulatory compliance are even greater. Startups can rarely afford the services of a full-time compliance manager. Unfortunately not many entrepreneurs have a full working knowledge of the regulations affecting their industry. Thankfully, there is a solution to this problem. You can rely on an outside service provider to handle certified regulatory compliance so that you can focus on actually running your business.

If your business operates in any of the following sectors, regulatory compliance should be one of your top priorities as a manager. Keep in mind, however, that this is not even close to an exhaustive list. If you’re curious about the regulatory environment for your industry, there’s no substitute for professional counsel.

Healthcare

As one of the most regulated industries worldwide, the healthcare industry should be highly concerned with certified regulatory compliance. One of the most important aspects of the healthcare industry from an ethical and legal standpoint is the protection of patient information. This is more than a matter of doctor-patient confidentiality. Data breaches, hardware failure, and other potential disasters pose a huge threat to the integrity of healthcare organizations. HIPAA compliance is often at the top of a healthcare administrator’s list of priorities.

Certified regulatory compliance is essential for any healthcare organization, and compliance often coincides with investments in solutions like data backup and recovery. At Diverge IT, we have experience working with healthcare providers to handle regulatory compliance and other issues.

Finance

Like the healthcare industry, the financial sector is also highly regulated. 21st Century legislation like Sarbanes-Oxley has made compliance more of a priority than ever before. Responsible bookkeeping and reporting are top priorities. Any business that involves moving large amounts of money should be highly aware of compliance issues.

Diverge IT has extensive experience handling certified regulatory compliance and other IT needs for financial institutions. In high-risk industries like these, it pays to be vigilant.

Education

Regulation has become part of the DNA of higher learning institutions. Legislation like FERPA and Title IX have affected the way universities and colleges operate on a fundamental level, and can carry heavy penalties for breaches in protocol. Regulatory compliance affects nearly every department in an institution, from admissions to athletics.

Regulatory compliance is a great trademark of an ethical organization, and regulatory breaches can carry heavy civil, criminal, and financial penalties. If you think your business could benefit from professional consulting on certified regulatory compliance, it’s worth having a conversation with a professional about it. Besides our suite of managed services, Diverge IT also offers compliance expertise that can help protect your business. Don’t hesitate to get in touch if you’d like to get a conversation started,

data recovery

Why Does Your Business Need Data Recovery Services?

If there’s one thing that’s true of IT, it’s that somewhere, somehow, something will go wrong. For businesses, the most important strategy is preparation. After all, computer systems fail for all kinds of reasons. That’s why one of your biggest priorities should be to protect your company’s data.

Data recovery services are an essential solution that any worthwhile IT partner should provide. That’s because data can become compromised or lost for many reasons, ranging from technical issues and cyber attacks to natural disasters (like flooding and fires). Data recovery services are essential because they provide insurance so that these unpredictable events won’t cripple your business.

What are the biggest causes of data loss?

There are three main culprits for data loss. One of the most common reasons is simply human error. Sometimes, data is deleted or written over by authorized staff during the course of their work. Often, they don’t realize their mistake until they need the data at a later date.

Another major cause of data loss comes from remote attackers and disgruntled employees that act maliciously. Cyber attackers are typically outsiders that often compromise your data and try to hold it hostage. They fill your systems with malware and other viruses and demand payment to release your data. The threat from this kind of malware (aptly dubbed “ransomware”) is growing every day, and in many situations, unprepared organizations have paid thousands of dollars in ransoms to retrieve their own data. Without any data recovery services to fall back on, they face a stark choice between paying up or going out of business.

Natural disasters are the most uncontrollable causes of data loss. They pose a huge threat to companies located in areas that are prone to flooding, earthquakes, and wildfires. When disaster strikes, your data could get wiped out along with your on-premise equipment – unless you have a backup and recovery plan in place.

Redundancy is fundamental

Business decision makers should always choose redundant data recovery services. Redundancy minimizes business interruption and ensures smooth operations in any situation. At Diverge IT, our data recovery services cover broad platform and application support, online backup monitoring, and multiple servers/PC configurations. 

Using our managed services means that your most critical data is regularly backed up in the cloud. There’s no extra investment in expensive hardware or software. By de-duplicating, compressing, encrypting, and automatically storing your data in another physical location, we ensure its complete safety. From there, you can efficiently retrieve and recover it in the event of data loss.

When you can’t rely on having an internet connection, you must prepare with an offline solution to restore lost data. Combining offline data storage with a local vault solution allows you to protect your critical data from any physical damage. Specialized vault facilities offer advantages such as climate-controlled protection, bar code tracking and management, regulatory compliance, long-term records compliance, and privacy protection.

Diverge IT offers data recovery services to mitigate all the data loss scenarios your business may face.

Our full range of secure data recovery options ensures your business will always have a “Plan B” to stay up and running, no matter what. Contact us today to find out how you can build a foundation to be ready for anything.

Ransomware

No DivergeIT Clients “Wanna Cry”

We’ve been tracking this closely and found that the combination of our email defense, patching policies and Webroot malware practices has been effective preventing the global attack from impacting our client base.

This particular payload is delivered via email (zip file) which then launches a hunter trojan that spans the network, attacking known Windows OS vulnerabilities. While our front end systems quarantines zip files, the combination of all our products that help protect clients. For instance, clients who open the payload from their gmail, yahoo or other email accounts on work PCs are bypassing the email defense, but DivergeIT’s patching and malware protection becomes critical protection. Additionally, having active backups and restore points will allow us to recover data should a PC or server become hit with ransomware.

Client: No Reported Incidents of Ransomware

* Email Defense: client has our recommended email filtering product in place.
* Internet Browsing Defense: client’s network and internet browsing is being filtering outside of the office, prior to the information from the websites being displayed onto your computers.
* PC Patching: client’s PCs are actively patched on a regularly scheduled and the team reviews status on weekly basis of all our clients.
* Anti-Virus and Anti-Malware: client’s PC configuration includes DivergeIT webroot which is actively updated, maintained, and monitored by our support teams.
* Backup: client’s servers are being backed up on-site multiple times per day, and off-site every evening. In the event your servers were compromised, we would not need to go down the bitcoin route as we would simple be able to restore your most recent backup.

Although these new attacks are causing a justifiably high level of concern, DivergeIT has taken pride in the fact that not a single one of our clients that have our security suite in place have been impacted by these new threats. What’s more, is that simply having these systems in place is only about a quarter of the battle. Ensuring these systems are being actively tracked, managed, and there is reporting/altering for deviation is how we have been able to ensure our clients are not being impacted.