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Why Hiring an Information Security Analyst is Right for Your Business

There are a lot of things that can be bad for your business. Hiring unqualified people, neglecting important tasks, not paying your bills, letting your data be easily accessed by anyone… the list goes on and on.

However, there are also a lot of things that can be good for your business, one of which is an information security analyst. With all the threats out there in the cyberworld, you need someone who really understands network security and what could possibly threaten it. This level of expertise is a huge advantage an information security analyst can bring to your business.

What is an Information Security Analyst?

An information security analyst is like that friend you had in school that knew everything about your weakest subject and would always study with you and help you ace that course. However, the subject now is security, and the test is whether your information will survive a hacker attack.

As the name suggests, an information security analyst is a professional that will analyze the security of your business data. Then, they will strategically monitor your network for any security breaches or abnormal behaviour. Because they we will know your network and its data from the inside-out, whenever something weird pops up, a red flag will immediately flash in their minds and they will address it immediately.  

And when we say that your security will be in the hands of the best, we mean it. An information security analyst doesn’t earn that title just like that. Usually, these experts have a degree in computer science, programming, or a similar field. They also may be required to earn certain certifications at the job.

How Exactly Does an Information Security Analyst Protect Your Business?

At Diverge IT, our experts will protect your critical assets against threats, outages, and losses with proactive network monitoring, 24/7/365 support, and the implementation of various security applications such as Firewall, routing supporting, and site blocking abilities. We will also:

  • Run risk assessments to discover any areas that need strengthening
  • Establish a network disaster recovery plan in case the worst were to happen
  • Train your staff on network and data security best practices
  • Constantly upgrade your network with the most up-to-date solutions and services

Hackers are getting smarter by the day, but no matter how smart they get, they are no match for the expertise and skill of an information security analyst. Hiring our security professionals will always be a right for your business. If you would like to discuss this more in detail, get in touch! It’ll be one of the smartest choices you’ve ever made for your business.

Workflow Automation

Work Healthier and Happier with Workflow Automation

Often, employees, regardless of the business, feel stressed-out over their work. They are stuck performing non-critical activities, taking huge portions of pressure home with them.

Using workflow automation can reduce these activities, giving employees better control of their time and energy. Unsurprisingly, workflow automation has the side-effect of making a happier workplace, which adds to the overall health of employees.

Tackle the definition of time.

People are constantly under pressure due to deadlines and schedules. Although many people attempt to multi-task, multi-tasking means switching between two or more tasks very quickly and the result over time is inevitable burnout.

Workflow automation can take a huge part of the burden, adding time to the employees’ schedule, and making their life at work more pleasant.

Better use of energy.

People’s energy levels differ during the course of a day. Unfortunately, their responsibilities tend not to care about this human aspect. The conflict here adds to a feeling of pressure.

Workflow automation, however, makes every routine task as simple as possible. It may shorten the activity of reporting at the end of the work day, for example, which is a time when many people are tired. With this time saved by workflow automation, staff could open the afternoon for a productive talk or informal brainstorming with the colleagues.

It’s good to end on a high. Employees can leave the office with a smile, instead of a frown due to inputting data for reports or mandatory time-sheets.

Simplified priorities.

When discussing a really successful businessman, people tend to think that this person must be super-human, performing a hundred tasks per minute.

What they don’t understand is that extremely successful people typically have their work process simplified and their priorities redefined. One way or another, they have their workflow automated, so that routine activities are being taken care of. This way, these people feel more relaxed to focus on non-automated activities, like building healthier client relationships and developing innovative ideas.

Change of habits.

They say that a change is as good as a rest. Here is one example where that may be true. Imagine that an invoice takes several days and many steps to be approved. This is a normal process for many businesses. With workflow automation, however, it is possible to change old habits. Workflow automation also streamlines processes. So in this scenario, approval time for an invoice can be cut in half, or more.

Employees benefiting from workflow automation may find that they have a less stressful time waiting for invoices and other official matters. Their reduced waiting time and reduced anxiety can redefine how they interact with the business.

Slow down

Businesses today are more dynamic than ever. Employees, unfortunately, can be hostages of this never-ending race. Being constantly busy seems to be a new norm. Being busy and fueled by adrenaline all the time is not so healthy. Human beings are not designed to sustain a fight or flight response throughout business hours.

Implementing workflow automation can take care of many business operations simultaneously, leaving employees with sufficient time to calm their minds and slow down. This way, they’ll make better, more informed decisions. They will become more creative and productive, as they probably were when they first began work. With space, your employees will make sure that your organization is thriving.

And they’ll need fewer sick days, too.

Workflow automation removes a burden from the shoulders of employees and their employers. Staff with clear goals, clear means of achieving them, and adequate time to do a good job, tends to be more relaxed, more productive, happier, and healthier.

workflow automation

Workflow Automation Gives You Your Time Back

We’ve all heard the phrase “Time is Money.” Most successful businesses work tirelessly to improve and streamline processes to create models of efficiency and scale. During the creation of these processes, striving to achieve efficiency and quality, you reach a certain conundrum; do you hire more people or sacrifice processes that maintain quality?

What if there was another way? What if we were to tell you that many processes could be completely hands-free and could save you time and money?

With an IT partner helping you leverage the right workflow automation solution for your business, you can lean on technology to handle most of the mundane and tedious tasks that eat away your precious time and profits.  

You probably have some automation in place today  

Do you still manually fill out time cards for HR or respond to every email when you are out of the office letting them know that you are out of town? No, right? Most of our partners have already recognized some of the primary benefits of using some form of automation to streamline their workflows.

The challenging part is getting all of these disparate systems to communicate and unify at one location. It almost takes as much work to manage the software components as it does logging into multiple systems just to update the next step.

With a workflow automation specialist helping you streamline and automate various tasks and processes, you can accomplish most of these automation protocols; as well as  the management of them as you connect different apps and systems behind a single pane of glass.

Because sometimes you forget

As we build out processes and tasks, it becomes harder to track and measure effectiveness. How do you track KPIs across multiple platforms and applications? How do you ensure that some of the more routine, but highly important tasks, get done on time and in the same way?

The answer to these questions depends on which service provider you are working with  and whether they understand precisely how your business operates and generates revenue. The right workflow automation specialist can help guide you through the automation of most of the sales and marketing follow up processes so that your sales professionals can focus on selling. From HR, operations and production, most tasks when completed using the proper workflow automation solution can continue to be taken care of by the automation system once implemented.


We know machines can’t do everything, yet. Many times the best way to complete the process is with the right people. Instead of leveraging their ability to remember exactly what tasks and in what order they were due, the workflow automation solutions can send reminders regarding the most important tasks and track the response time of the team. This mechanism then allows you visibility to know that tasks are being completed with machine-like precision.


Diverge IT can help you choose the right workflow automation solution for your business.

With all these new systems, processes and apps connecting us to various programs, things can feel a little overwhelming. At Diverge IT, we’re ready to help you tailor the right workflow automation solution for your business so that you can get more time back to focus on what matters, growing your business. Contact us today to get started!

Workflow Automation

5 Ways Workflow Automation Reduces Employees’ Stress

Workflow automation can be the core of the business operations. Workflow automation uses software to automatically route tasks across the business process, helping staff to finalize their projects faster. In doing so, stress is reduced and workers have more time to focus on more profitable tasks that are in line with company goals.

Here’s how workflow automation cuts on stress levels.

Reducing the risk of human error takes off pressure.

Workflow automation reduces the risk of human error drastically. The business’s processes are no longer carried out manually, resulting in fewer slip-ups. A lower risk of making inputting errors means that there is less pressure and stress for employees, who can focus on the bigger picture, such as looking after the interests of customers, rather than focusing on the minutiae of internal processes. Automated workflows allow any workforce to carry out tasks with greater precision.

Less supervision and micromanagement.

Very few people react positively to constant supervision by management. The anxiety caused by the risk of a rebuke for forgetting a responsibility can erode at staff’s confidence and even its ability to perform the work.

Workflow automation takes away the desire for micromanagement. It ensures that each employee is well aware of their responsibilities. Employees receive greater autonomy with workflow automation. They can do their work in a more relaxed environment. Managers can return their focus to business growth strategies.

Employees are far more empowered.

One of the main reasons to implement workflow automation is to save time. Automating business processes gives employees the chance to get more done much more quickly, which in turn will make employees feel more confident in their everyday work. The speed and quality of their work will be much more a true representation of their speed and ability, rather than being dependent on various system issues.

Increased workplace organization.

One of the most common frustrations in an office is when an important document cannot be located quickly. A lot of time is wasted while searching for such files.

One of the benefits delivered by workflow automation is better organization of files, completely removing such frustrating circumstances.

As you may expect, employees who are not searching for documents all day get job satisfaction from completing tasks and being productive. With a reduced sense of urgency, staff might even get away from their desks once in a while, and step outside to get fresh air before the next challenge, and still outperform staff who are relying on systems that are not yet automated.

Better internal communication.

Many employees suffer for stress and ultimately leave their organizations due to bad internal communication. Instead of stressing over specific activities or responsibilities, workflow automation gives employees the access to resources and each other so that they get what they need without disruption to business processes or colleagues. Workflow automation can even give employees timely reminders for tasks that are due or overdue. When the system itself is monitoring the workflow, managers have less need to get involved in such stressful and often unhelpful communications.

There are so many benefits coming from workflow automation. One of the main effects is certainly the removal of stress throughout the workplace. Employees that feel confident and at ease with their work find more opportunities for making a positive impact on their teams and the business overall.

Improving Process with Workflow Automation

Improving Processes with Workflow Automation

Your work processes make up the core of your business. The series of activities and steps it takes to complete a task is what is known as your workflow. If even just one part of your workflow suffers a slowdown, your entire business gets affected in the long-run.

With workflow automation, you’re able to eliminate the tedious, redundant steps in your workflow that require manual labor and leave room for error. Instead, you can rely on an automated program to manage the process.

Here are a few ways workflow automation helps you streamline your business processes to help you work smarter:

Prevent Tasks from Getting Lost in the Shuffle

Do you remember the last time you were asked to do something and making a note for it only to completely forget about it moments later?

With an automated process, it’s impossible for tasks and assignments to slip through the cracks. That means your company can reduce error and ensure accountability within your workforce.

Empower Employees to Work Smarter

With the right processes in place, every employee understands exactly what is expected of them and are equipped to complete their tasks in an efficient timely manner. Supervisors and managers will no longer have to micromanage employees and monitor every little thing that happens. Instead, they can lead their team from a macro level and spend their time on more strategic initiatives.

Improve Internal Communication

Everyone seeks for better communication in their workplace. In fact, studies show that improving internal communications can reduce employee turnover. An automated workflow not only automates steps within a workflow, it also has the power to automate internal communications by telling the next person in the chain that it’s their turn in line.

By laying out a process map for your business, finding out the key players involved in each step, what the deliverables are, and what parts of the process can be cut down or improved – your business will see a boost in performance and ROI.
At Diverge IT, we want to help businesses reach their full potential by utilizing the power of technology. Let’s find out together whether an automated workflow is the right step for your business.

digital cloud illustration

Do I Really Need to Adopt the Cloud?

You’ve undoubtedly heard about the Cloud by now. It’s being adopted daily by businesses all over the industry. In fact, cloud adoption is at 95% now, and it’s predicted that by 2019, 83% of all data center traffic will be from the cloud, and by 2026, 73% of organization’s IT will be running in the Cloud.

So, why are businesses everywhere making the switch? What are the benefits they’re receiving from storing their data in these external data centers? There are many, such as:


One of the largest benefits that come with storing your data in the Cloud is the extreme flexibility it provides. What do we mean by that? Well, when you switch your data to cloud computing, it becomes stored in these data centers off site, and the way that you access your data is through the internet. You don’t need any onsite equipment anymore, just a device and an internet connection. This means that you can access your information from anywhere, anytime, as long as you have a device and a stable internet connection.

This flexibility will allow you and employees to work from home or abroad, and having all your data centrally located will reduce confusion and improve communication. Did we mention that cloud computing is also scalable? No matter how big you grow, we’ll grow with you.

Convenience and Cost Savings

When you operate off of the Cloud, you don’t have to worry about maintaining your applications anymore. Your IT service provider, such as us here at Diverge IT, will constantly be upgrading and monitoring your applications without you having to ask us.

Cloud computing is also budget friendly. Services are charged at a flat, monthly rate, and this has helped a lot of businesses save money. Here are some stats to prove it:

  • Most organizations have been able to increase revenues by 4–10% in the cloud.
  • 84% of CIOs cut application costs by moving to the cloud.
  • Organizations typically save around 21% annually by adopting cloud computing. 


Remember those data centers we mentioned earlier? They’re highly, highly secure. In fact, 64% of businesses say that the Cloud is actually more secure than older legacy systems. In addition to these highly guarded data centers, your MSP, like us here at Diverge IT, will implement data encryption to even further protect your data.

Another attractive security aspect of cloud computing is its BDR planning. BDR, or backup and disaster recovery, is a plan that every business should have just in case the worst were to happen, such as a natural disaster wiping out your office space, or a theft. If any of those things were to happen, you don’t have to completely despair because your data will be safe in the Cloud. The Cloud offers frequent, automatic backup, 24/7 monitoring, instant file access, and instant data recovery in the event of a data loss. Don’t worry, you’re safe in the Cloud.

Diverge IT Can Take You to the Cloud

With all these benefits that the Cloud brings, it’s no wonder that 95% of cloud users intend to renew their contracts with their providers. At Diverge IT, we’re ready to help you make the switch over. Contact us today to get started!

Hardware as a Service

Tax Benefits of Hardware as a Service

Taxation of business expenses can be a murky and confusing topic for even experienced managers. Tax deductions are intricate, specific to the situation, and sometimes even metered out over a long period of time. When discussing the tax benefits of hardware as a service, the first and most important thing to know is the difference between capital expenditures and operational expenditures, which are two distinctly different types of expense that are taxed (and counted as deductions) in different ways.

Capital expenditures are purchases that carry primarily long-term benefits for a business. Examples of capital expenditures include new buildings, renovations, new and improved computers or production equipment like cameras and video software, and more. They may have some immediate benefits, but the vision behind the purchase is long term.

On the other hand, operational expenditures are the costs associated with the daily operations of a business. These include wages, maintenance, utilities, and pretty much every other normal expenditure that comes into play on a routine basis. Because operational expenditures are limited to immediate benefits, the entire associated tax deduction counts during the current fiscal year. This differs from capital expenditures because the tax deductions for capital expenditures must be drawn out over several years to reflect the long-term nature of the benefits such expenditures provide.

When working with information technology, going it alone racks up a lot of capital expenses. Setting up servers, maintaining storage, and managing hardware that you own (and all the hassles that go along with it like software updates, damage protection and more) will all count as capital expenditures, and can only be deducted from tax obligations incrementally.

Hardware as a service, however, is considered an operational expenditure. Because your business is paying to use hardware owned by a third party and not purchasing the hardware itself, hardware as a service can never be considered a capital expenditure since the benefits would end in the short term if a payment was missed. Unless your company’s needs are so demanding or complex that a third party IT service provider isn’t practical, your business can deduct more from its taxes by taking advantage of hardware as a service.

Besides the surprisingly generous tax benefits, hardware as a service has a number of other notable benefits for your business. First, working with an IT service provider guarantees that the people managing your hardware are professionals familiar with industry standards and all the latest trends. Secondly, it guarantees that specialists are managing your hardware needs around the clock without being on your payroll – in other words, outsourcing IT gives you access to all the perks of in-house IT personnel at a fraction of the cost. Finally, it removes the need to constantly maintenance and update your hardware, since whatever provider you’re working with is already on it.

Hardware as a service is a cost-effective way to help your business punch above its weight and get the most out of the tax code. We’d love to sit down with you and discuss your needs, then determine which of our offerings can give your business the edge you’ve been looking for. Give us a call today to find out more.

Cut Down on Confusion with Office 365 for Business

Cut Down on Confusion with Office 365 for Business

For many organizations, Office 365 for Business is a game-changer. It’s not just a cloud-based version of Microsoft Office. It’s more of a software and services collection designed to satisfy the needs of many companies. Aside from the fantastic features and tools incorporated, using Office 365 for Business has a huge benefit for businesses – it cuts down on users’ confusion.

Never Lose Data Again

Systems crash every day and natural disasters seem more common than ever. This should not mean that your business needs to close. On the contrary, with Office 365 for Business, your data and all important documents and emails will remain available, regardless of the situation.

The software package offers built-in security. You’ll always know where your data is and who has access. Instead of stressing about the safety of your data, you can make your life easier by storing it in the cloud via 1TB of OneDrive online storage.

Predictable Low-Cost

Saving on high-quality IT solutions is a dream come true for every organization. With Office 365 for Business, things are simple. You can pay per user each month. Controlling the number of users is easy.

This scalable solution does not require any contracts or detailed future expansion plans. You have liberty in planning your budget and using the software for increased productivity and business growth, on your terms.

Reliable Organization and Accessibility

With Office 365 for Business, emails, calendar, and contacts are synchronized. If you update any contact on your mobile phone, it will automatically update across your devices.

Additionally, you can access all data from any device. You can save one document on your PC and edit it later on your smartphone. This option provides better time-management and tasks organization. It also means that you don’t have to be physically present at the office. You can work from the beach if you wish, but watch out for sand in your devices. You won’t require any special configuration; only an internet connection.

Improved Email Storage

It’s human nature to store emails for a later reference. We do make an effort to clean them up, but most of us delete few messages before succumbing to the growing email mountain.

With Office 365 for Business and 50GB of email storage, you are spared the often difficult and sometimes cruel decisions of which email to keep and which to discard.

Save all your emails. If your email archive is untidy, don’t worry. Remember that it’s also searchable and use your newly-acquired spare time to focus on more important things.

No More Licenses

Imagine wasting a couple of days each month in the effort of resolving and managing everyone’s subscriptions and licenses. Now imagine that your employees are using different software versions.

It’s a mess, isn’t it?

Office 365 for Business is all-license inclusive. Every employee gets the same version or upgrades at the same time. When you don’t have to worry about unnecessarily complex IT issues, you can use your time for more creative things.

Office 365 for Business means working smart, not hard. The preferred work environment often implies less confusing workplaces. Taking the frustration out of IT may accomplish just that. Let the team at Diverge IT show you how Office 365 for Business can open the way for much better company performance.

office 365

All Office 365 for Business Has to Offer

In a fast-paced business environment, experimenting with office technology can seem like a bit of a luxury. This is true even when you a that you could be handling your daily tasks more efficiently. It takes time to install new systems and ensure that everyone knows how to use them; time that often comes at a premium.

Microsoft has the solution in Office 365 For Business. Among other things, it will spare you the headache of non-compatible software.

Coordination with Familiar Tools

Most people in business familiar with – or at least aware of – Word, Outlook, PowerPoint, Excel, and Publisher. Office 365 for Business works with these well-established and widely understood tools. They provide the same features combined with more capabilities.

For example, you can see if someone is editing your documents, you can broadcast PowerPoint presentations, and you can synchronize files with your desktop.

Easy Access

Whether you’re using PCs, Macs, Android phones, or iPhones, Office 365 for Business provides web-enabled access to emails and contacts. You’ll also be able to access your documents and calendars on the move. This flexibility means the freedom to work from any location at any time. The option to access your documents and emails from your mobile phone means that you don’t need to be at the office to work, or to deal with an emergency.

With Office 365 for Business, you can work flexibly and fast.

In-and-Out of the Organization Communication

By creating a password-protected portal in 365 Office for Business, you can share large files with people internal and external to your company. This portal can serve as a single location for all relevant documents, knowing that they will be updated to latest versions, regardless of how many people have edited them. Additionally, you can instant message colleagues and customers. This is useful when you want to invite them to online meetings or to review documents.

Simple to Use

Needless to say, Office 365 for Business is easy to learn and simple to use. You don’t need complex systems installation or software knowledge. In minutes, you can create a trial account and start enjoying the benefits of the cloud.

You can perform administrative tasks through a web-based portal, accessible only to people to whom you grant access. Instead of wasting time on IT details, you can focus on the bigger picture of your business and its place in the market.

Better Online Solutions

Some of the best Office 365 for Business features include a 50GB mailbox accommodating attachments of up to 25MB. At a very affordable price, you can enjoy the liberty of sending larger documents and files without the associated headaches.

Enhanced Security

In every business, data security is essential. Office 365 for Business offers the same security as all Microsoft data centers. It provides the same systems to protect documents, emails, and networks.

These systems offer 24/7/365 support in removing spam or malware, guarding your critical data through geo-redundant, enterprise-grade reliability and disaster recovery, with a strict privacy policy. It’s designed to guarantee 99.9% uptime; a financially-backed service level agreement (SLA).

More Business Flexibility and a Professional Look

Office 365 for Business offers various price options, providing more flexibility for your business. You can provide individual users with selected services, which is more cost-effective than other systems.

Creating a custom website on a customized domain means more brand recognition and authority for your business. Through Office 365 for Business, you can use various design tools to create a professional website in no time.

Additionally, when you use a professional service like Office 365, you signal your professionalism to your customers, differentiating yourself from organizations that settle for inferior, free services.

With Office 365 for Business provided by Diverge IT, you can push your small business into the big leagues. We’ll provide you the tools you need to take the pain out of everyday tasks and speed you toward success. Send us a message or give us a call by clicking here!

Smiling businessman

Cut Down on Confusion with Office 365 for Business

Business can get confusing. All those documents and deadlines and client requests constantly flying around are immensely distracting. This can cause you to skip over vital steps, like saving a document, or clicking “share.” These may seem like little errors at the time, but forgetting to share an urgent document or save the final changes of a contract can snowball into a big, destructive mess.

Office 365 for business is here to help you cut down on all that confusion. With features such as email, online meetings, file sharing, video management, etc. all in one, centralized place, in an easy to use format, you’ll wish you made the switch sooner.

What is Office 365 for Business?

Office 365 is an improved version of Microsoft’s Office suite. How? Well, first of all, it is always updated and there are no large licensing costs. 365 has also moved to the cloud. Don’t worry, all your favorite softwares from before are still there. The only difference now is that they are seamlessly connected to this enterprise software living out in the cloud.

Access anytime, anywhere

Because everything is stored in a Microsoft data center, everything is centrally located in one place. This is a great advantage. This aids in all kinds of situations, such as needing to switch devices, or working from a different location. As long as you have an internet connection and a device, you will have access to your files.

File sharing/syncing

Office 365 for business also offers collaboration solutions that make life much simpler in this communication driven world. For example, the premium plan includes Skype-supported video conferencing and larger file sharing capabilities.

Everything being centrally located in one place is also an important feature. Because of this, you always have “a single source of truth.” What this means is that if you make a change to a document on your phone at home, then your boss views that document at work, he will be seeing the most up-to-date document. No more confusion about what you saved where. And, did we mention that it saves automatically? No need to worry about constantly clicking “ctrl+s” anymore!


Office 365 for Business also makes it a priority to ensure that your company’s information is as secure as possible. For example, you can control who you share your files with. SharePoint (in Office 365) also allows you to check out a document and edit it without anybody else editing at the same time. They give you, the administrator, complete control over your environment. And just to make sure you’re always safe, they have automatic reminders of security policies when sharing certain files. No need to worry here.

It’s simple

Even with all these features, Office 365 is still simple to use, a quality that Microsoft is proud of. Increasing simplicity yields greater productivity. When technology is confusing and in the way, you can’t focus on your job. Think of how convenient features like automatic saving or keyboard shortcuts are. We used to write on typewriters back in the day. Look at where technology is now!

Diverge IT understands how valuable and convenient Office 365 for Business is. Having this tool will take care of all that side, distracting confusion, allowing you to focus on what’s most important. Contact us today for an easy transition.