Business-Communications-VoIP

Improve Customer Service with Business Communications

Customer service is the backbone of any healthy business. Happy customers help your business grow by giving testimonials, references, and constructive feedback. Sustaining happy customers requires mutual trust and a solid relationship – and like any healthy relationship, communication is key. Diverge IT can help you both improve your client relations and save money by providing you with the best business communication solutions and services for your business.

Ditch the Landline

Great customer service means being able to communicate quickly and effectively with your clients, no matter where your business takes you. VoIP solutions allow you to take your business line with you beyond the office. Securely take calls from your smartphone, your tablet, or your laptop. Simply downloading the right app can turn each device into a Softphone connecting directly to your company’s VoIP solution.

What’s more, with a digital voice solution your voice becomes data, which translates to additional functionality. This means your VoIP setup can be hosted on-premise or in the Cloud to integrate seamlessly with your existing IT infrastructure.

Have a VPN setup? Not a problem. Simply host your VoIP setup on-premise within your secure network.

Don’t have an existing infrastructure? Diverge IT can host your voice solution the Cloud. We’ll even manage and maintain it for you.

Save Money

After switching to a VoIP based business communications service, companies will save an average of 50% to 75%. The average hardwired business line costs $500 per unit upfront, not including set up fees. Let’s say you have a 50 person company. As opposed to an upfront fee of $25,000, you could pay as little as $6,250. (Each situation is different, but that’s $18,750 in potential savings!)

Except instead of just one hardwired phone in your office, you could download a VoIP app on your personal phone, tablet, and laptop to communicate with clients with increased clarity from wherever you need to be.

Improve Customer Service

The most important benefit of unified business communications is the ability to better serve your customers. You can even setup your VoIP system to integrate with your CRM platform to track calls or even host conversations for training and reference. You’ll be able to communicate with clients from wherever your business takes you with improved clarity, reliability, and transparency. No more missed calls. No more “You must not have been at your desk,” because with VoIP, the world is your office.

What Benefits Will You See?

Better yet, how much can you be saving? How much will your client retention improve? Connect with us today to learn more about how Diverge IT can specifically help your business.