01
More tools, less control
Microsoft 365, laptops, Wi-Fi, a server in the closet, five apps nobody remembers buying. Each one fixed a problem. Together they became one.
Managed IT & Cybersecurity · Los Angeles · Dallas · Miami
You run the business. We’ll own the IT.
Owning IT is in our nature.
Managed IT, cybersecurity and AI for growing businesses. A live expert in 5 minutes or we credit you $100. Prices on this site. In writing since 1999.
15-min response in your contract · First month free if switching disrupts you
// Trusted by organizations like
// The problem
It’s not just you. IT has never been harder to own.
More tools, more threats, more forms to sign. And at most growing businesses, all of it still lands on one desk: yours.
02
The accidental IT person
Someone senior, often the owner, spends hours a week resetting passwords and setting up laptops. Nobody hired them to do it. Nobody else will.
03
Tickets that go nowhere
You open a ticket and wait. Your provider has an SLA, but nothing happens when they miss it, so nothing changes when they do.
04
Questions you can’t answer
The cyber insurance renewal asks about MFA, endpoint detection and tested backups. You’re signing a form you can’t verify.
Heard on first calls
- “It’s 9pm and I’m still the one resetting passwords.”
- “Our IT guy is great. When he picks up.”
- “I found out about the outage from a customer.”
- “The cyber insurance renewal asked questions I couldn’t answer.”
- “We pay for IT, and it still feels like my problem.”
// The real issue
The problem isn’t your people. It’s that nobody owns IT.
IT rarely breaks because of one bad decision. It breaks because responsibility is split: a provider who answers tickets, a vendor for each tool, an employee who “knows computers,” and an owner who signs whatever the insurer sends.
Another tool won’t fix that. One accountable owner will, with a response time in the contract and a price for every miss.
Find out where you stand →// So where do you start?
Red to green, in three steps.
First — Discovery
We listen before we assess
A discovery call about how your business actually runs, then an assessment of your endpoints, identities, network, and backups. You get a prioritized risk picture in plain language — no scare tactics, no jargon.
Weeks 1–4 — Onboarding
A structured, published plan
Assets, documentation, identities, and backups move under management on a schedule you can see. Your team knows what changes, when it changes, and who to call.
Ongoing — Partnership
Clear ownership, measured openly
Every request has an owner on our team and communication that keeps you ahead of issues. Response, resolution, and satisfaction are reported to you in real time — accountability you can measure, not take on faith.
// Why DivergeIT
The name is a decision.
Most providers converge on the same playbook: ticket queue, hidden pricing, “we’ll get back to you.” We diverge. Four rules decide how we work, and every one of them costs us something when we break it.
Why clients switch to us- 01
You pay per user, not per problem
Flat monthly pricing means every ticket costs us engineering time. Prevention isn’t a virtue we advertise — it’s our margin. The less your IT breaks, the better both our months look.
- 02
Our misses cost us money
Response guarantees carry a $100 credit when we miss one. We put a price on our own failure.
- 03
Our prices are public
Starting prices for every plan are on this website. We’d rather win on value than on information you don’t have.
- 04
You see the numbers we see
Response, resolution, and satisfaction are reported to you from the same data our leadership reviews every quarter. When we slip, you know as soon as we do.
// The guarantees
Guarantees with consequences, not fine print
Most provider SLAs are marketing statements — a promise with no remedy attached. Every guarantee we make names what happens when we miss it, in your agreement, not in a footnote.
ManageIT Core
15 min
Business-hours coverage
ManageIT Plus
15 min
Extended-hours coverage
ManageIT Pro
15 min
24/7/365 coverage
Response
Call or chat and you reach a live expert within 5 minutes. Every ticket gets a response within 15 minutes on every ManageIT plan, with 24/7/365 coverage on Pro.
If we miss → Miss the 5-minute connection and a $100 credit is applied to your next invoice.
Ransomware recovery
Layered, certified security operations designed so ransomware never reaches you.
If we miss → If an attack gets through under our watch, we restore you to your pre-attack state — at no charge.
Switching
A structured transition from your current provider — assets, identities, documentation, and backups — without disruption to your business.
If we miss → If switching to us disrupts your operations, your first month is free.
Satisfaction
Not happy with how it’s going? Say so — satisfaction is measured on every ticket, not once a year.
If we miss → We make it right. Unresolved feedback gets leadership’s attention — plus a personal gift.
Our agreements aren’t secret, either — read the current versions, then see how we performed against them last quarter.
// Services
What do you need fixed?
You don’t need to know what to buy. Pick the line that sounds like you. See pricing →
ManageIT Most chosen
Help desk, laptops, servers, Wi-Fi, cloud and backups. Your team calls us, not you. One price per person, on this site.
“I need someone to own all of it”SecureIT
Someone watches your email, laptops and accounts day and night. When the insurer asks, we have the answers.
“I need to know we’re protected”AmplifyAI
We set up Copilot or Claude properly, train your people, keep your data safe, and show you whether it’s paying off.
“I need AI under control”AugmentIT
Your team stays in charge. We run the service desk or after-hours support, or add senior engineers when you need them.
“I need more depth behind my IT team”ComplyIT
We work out what compliant means for your business, get you there, and keep the evidence ready for the next questionnaire.
“I need to pass the audit”ConsultIT
Office moves, cloud migrations, new systems. We plan it, run it, handle every vendor, and stay after go-live until it works.
“I need a project done right”// Find your fit
Not sure where to start? Two questions.
IT leaders, business owners, and risk officers come to us with different problems. Answer two questions and we’ll point you at the right starting point — the same routing we do on a first call.
No form. No email. Just a pointer.
We’re probably not the right fit if you’re shopping on price alone or need a one-time fix.
Where each kind of buyer usually starts
- ManageIT For business leaders who want IT handled end to end →
- AugmentIT For IT teams that want to take on more: a service desk, coverage or specialists →
- SecureIT For anyone who owns security risk →
- ComplyIT For audit, framework, and insurance requirements →
- AmplifyAI For teams rolling out Copilot or Claude →
// Reviews & results
Owners who handed it over, and stayed
98%
Client satisfaction
Measured on every closed ticket
96%
Client retention
Year over year, since 1999
- Top 1% of Microsoft Partners in the USA
- SOC 2 certified by AICPA
- Certified MSSP
- Serving businesses since 1999
“DivergeIT has been our IT partner for over 15 years. They are exceptional managers.”
Suzanne L.
Co-Founder, Michael Stars
“DivergeIT perfectly augments our internal IT team with specialized subject matter experts.”
Charles S.
CTO, United Talent Agency
“We chose DivergeIT to manage our corporate IT so we can maintain complete focus on running our core business.”
David E.
CEO, CarrierX
// From our CEO
What owning it means to us.
When something breaks, the worst part usually isn’t the problem. It’s not knowing who’s on it.
That’s the feeling we’re here to end. Owning it means the person who picks up your call stays with it until it’s fixed, then checks back to make sure it stayed fixed. It means telling you what went wrong in plain English, even when the answer is that we missed.
Some clients hand us everything. Others have a great IT team and want us beside them. Either way, once it’s ours, it’s ours.
We’ve been doing this since 1999. To me, a good year is one where our clients forget IT was ever something they worried about.
Jarrod Koch
Chief Executive Officer · Meet the leadership →
// Industries
We already know how your business works
Financial Services Healthcare Legal Professional Services Logistics & Transportation Entertainment & Sports Nonprofits Manufacturing
Get your nights and weekends back.
// FAQ
Straight answers, before you ever get on a call
How is DivergeIT different from other MSPs?
Most MSPs converge on the same playbook: tickets, hidden pricing, SLAs you never see measured. We diverge — it’s in the name. Response times are guaranteed in writing with a $100 credit when we miss, prices are published on this site, and our quarterly scorecard is public even when a number embarrasses us. Behind that sit four named values — Yogi (continuous learning), Rockstar (technical proficiency), Guardian (protecting team and partners), and PIT Crew (speed and precision) — that decide who we hire and what we reward.
What does DivergeIT actually guarantee?
Response times, in writing: 15 minutes on every ManageIT plan, with 24/7/365 coverage on Pro. Call or chat and you reach a live expert within 5 minutes, or you receive a $100 credit toward your next invoice. And beyond response: if ransomware gets through under our watch, we restore you to your pre-attack state at no charge; if switching to us disrupts your business, your first month is free; and if you are ever unhappy, we make it right.
Do you replace our IT team or work alongside it?
Either. Fully managed means we run all of IT; co-managed keeps your people, processes, and systems in place while we add capacity, coverage, and specialized expertise. Many clients, including United Talent Agency, use us to augment a strong internal team.
Can you take over from our current IT provider without disruption?
Yes. We run a structured transition covering assets, documentation, identities, backups, and user communication — and we handle the outgoing-provider coordination so your team feels a handoff, not a gap.
What industries do you specialize in?
Financial services, healthcare, legal, professional services, logistics and transportation, entertainment and sports, nonprofits, and manufacturing — with compliance depth in FFIEC, HIPAA, CMMC, ISO 27001, CIS, and NIST.
Where does DivergeIT operate?
Headquarters in Torrance, California, with regional offices in Dallas and Miami, serving mid-sized businesses and enterprises across more than 25 U.S. states.
Keep fighting your IT, or hand it over.
Every week you wait, it’s still your problem. One call and it’s ours. We’ll take it from here.