How to Manage IT Infrastructure: Best Practices in Successful Business

Jarrod Koch

CEO and Partner of DivergeIT

July 25, 2023

Every company today, big or small, relies on IT to keep its business going. And while it's common knowledge that the IT department is important, one aspect of it is critical yet often overlooked: IT infrastructure. But what does this mean? We're discussing the systems, services, equipment, and data related to that service that keep your digital operations running smoothly. Now, the question arises: how to manage IT infrastructure?

how to manage IT infrastructure components layout

Understanding how to manage IT infrastructure

IT infrastructure refers to the backbone of your business's digital activities. It includes everything from the servers where you store data to the networks that allow communication to the software that helps your team complete their tasks. This might sound complex, but think of it like this: your IT infrastructure is like the engine in a car. Just as the engine powers the vehicle, your IT infrastructure powers your company's digital operations.

Business IT infrastructure impact

Benefits of IT infrastructure management

When we look deeper, it's clear that the IT infrastructure does far more than just keep your operations afloat. IT infrastructure solutions actually play a crucial role in the overall success of your business.

Boosts efficiency and productivity

One of the key benefits of implementing an IT infrastructure management is its ability to boost efficiency and productivity within your organization. By streamlining data management and automating routine tasks, a solid IT infrastructure allows your employees to focus on their core responsibilities. When less time is spent dealing with IT-related issues, more time is available for innovation and strategic thinking.

Facilitates communication and collaboration

A good IT infrastructure is critical to promote better communication and collaboration. Advanced systems can integrate different communication channels, making it easier for team members to connect, share information, and work together, even if they're miles apart. A well-managed IT infrastructure management refers to the hub of this collaborative network, fostering a work environment that is both dynamic and interconnected.

Improves customer experience

Moreover, a robust IT infrastructure significantly enhances the customer experience. Speedy, reliable online services and seamless interactions with your entire company are just some things your customers can enjoy with a well-oiled IT setup.

Supports business strategy

And finally, knowing how to manage IT infrastructure is instrumental in executing your business strategy. IT infrastructure managers are responsible for supporting expansion plans and offering data-driven decision-making insights. For instance, a Deloitte survey explained that highly effective infrastructure management are important investments businesses should have. 

Managing IT infrastructure challenges

Common challenges of IT infrastructure managers

Despite its many benefits, managing IT infrastructure can be quite a challenge. Here's a look at some common issues businesses face.

Avoiding downtime

The thought of downtime is enough to give any business owner a headache. This is when your IT systems stop working, halting your operations. It's like your office losing power in the middle of the day; no lights, computers, or productivity. And as you can imagine, downtime can cost businesses a lot, not just in terms of lost revenue but also damaged reputation.

Preventing data loss

Another major challenge in learning how to manage IT infrastructure is the threat of losing sensitive data. Imagine spending years collecting and storing valuable data, only to lose it all because of a system crash or cyber attack. The data your business holds is one of its most valuable assets. Losing your data storage space can set your business back significantly.

Managing third-party services

Third-party services, like cloud providers, can be a blessing, offering detailed processes, expertise, and resources that might not be available in-house. However, managing these services can be tricky. It's like hiring a contractor to work on your house; you're not doing the work, but you still need to ensure the job gets done right. Managing third-party services requires careful oversight and good communication, from maintaining data security to ensuring service continuity.

Effective IT infrastructure management components

Key components of effective IT infrastructure management

You must understand a few critical components regarding practical IT infrastructure management tools. Let's break them down.

Systems management

First up is systems management. It is like an orchestra conductor, ensuring all the parts work harmoniously. It involves overseeing your infrastructure's various software and hardware components, from servers and computers to applications and data. By effectively managing your systems, you can optimize performance, quickly address issues, and ensure all elements function as they should.

Network management

Next is network management. Think of network components as the roads and highways that connect different cities. In the same way, your network devices and software connect your different systems, allowing them to communicate and work together. Network management also involves managing and optimizing your network's performance and reliability, preventing traffic jams and roadblocks that could slow down your operations.

Storage management

Then we have storage management. It's like the warehouse of your company, a place where all your data is stored and organized. Efficient storage management is critical to ensuring your data is safe, accessible, and well-organized.

The right management tools

When managing these components, using the right tools is crucial. Different tools are designed for different parts of your IT infrastructure, like using a hammer for nails and a screwdriver for screws. Some tools help monitor system performance, others help manage network traffic, and some even help automate routine tasks, making your life much easier.

Routers, connectivity, and other things

Lastly, let's not forget about routers, connectivity, and computing. Routers are like your company's post office, directing the flow of data where it needs to go. Connectivity, meanwhile, is the lifeline of your operations, keeping everyone connected. Compute, on the other hand, is the brain of your IT infrastructure, processing data and powering your applications.

In short, effective IT infrastructure management involves a delicate balancing act between various elements. By understanding and efficiently managing these components, you can use these tools to help create a robust IT environment that supports your business goals and strategies.

IT infrastructure management best practices

Best practices in IT infrastructure monitoring

Now that we've understood the key components of IT infrastructure management, it's time to look at some of the best practices. Just like how a winning sports team follows a well-defined game plan, you, too, need a set of guidelines for IT infrastructure management processes.

Configuration management

To kick off, let's talk about configuration management. Imagine buying a complex Lego set with no instructions. Tough, right? Configuration management is like having that instruction manual for your IT infrastructure. It helps you understand how your systems are configured, how they interact, and how changes might affect them. This can help you prevent unexpected issues, ensure compatibility, and even streamline your operations.

Proactive monitoring and maintenance

Next up is proactive monitoring and maintenance. Rather than waiting for something to break down, catching potential issues early is always better. It's like going for regular health check-ups to stay ahead of any potential problems. With tools that provide real-time monitoring of your systems and networks, you can detect and address anomalies before they escalate.

Effective data storage management

We've mentioned the importance of managing data storage effectively, but it's worth emphasizing. Imagine finding a single document in an office where papers are scattered everywhere. A nightmare, right? Good data storage management ensures your data is well-organized, secure, and easily accessible when needed. Regular backups, data archiving, and using appropriate storage solutions are all part of this.

Risk management and disaster recovery planning

As much as we'd like to avoid it, sometimes things go wrong. That's where risk management and disaster recovery planning come in. It's like having a well-stocked first aid kit and a plan for when accidents happen. By identifying potential risks and planning to deal with them, you can minimize downtime and quickly recover when disaster strikes.

Regular training and skill upgradation

Just as you wouldn't want a novice mechanic working on your car, you wouldn't want someone unskilled managing your IT infrastructure. Regular training and skill upgrades for your IT team ensure they're up to date with the latest technologies and practices. This can lead to more effective and efficient IT infrastructure.

Avoiding unnecessary downtime

Finally, let's talk about avoiding unnecessary downtime. Downtime is like a power cut during a big game on TV – it's frustrating, disruptive, and costly. Avoiding unnecessary downtime can be achieved by adopting the practices we've discussed, including proactive monitoring, effective data storage management, and disaster recovery planning. Remember, every minute of downtime can result in lost revenue and productivity, so it's crucial to minimize it.

By adopting these best practices, you can make managing your IT infrastructure less daunting and more of a well-oiled machine. Whether it's understanding your systems through configuration management, avoiding downtime, or effectively managing data storage, these practices can lead to a more stable, efficient, and productive IT infrastructure.

DivergeIT IT infrastructure management services

How DivergeIT elevates your IT management solutions

At DivergeIT, we take pride in offering top-notch IT infrastructure management services. We deliver IT services to be your partner in navigating the ever-evolving world of technology. Our track record speaks for itself - a 99.7% success rate in responding within a minute and 19 out of 20 problems resolved within an hour.

Let's hear from some of our satisfied clients. Suzanne Lerner commends us for our responsiveness and dedication, saying, "DivergeIT is always there when we need them, no matter the time or complexity of the issue." Similarly, Nigel Sinclair sings praises of our commitment and expertise, stating, "Their professionalism and knack for problem-solving have undoubtedly boosted our productivity."

Our services range from IT project planning, data backup, and recovery to business VoIP solutions and more. We're here to help your business break down tech silos, foster cross-functional collaboration, and unleash the full potential of your technology infrastructure. And we've been doing it successfully for over a decade, as Alex Brunner, the COO of Exclusive Media, affirmed, "Their reliability and consistency in managing our IT systems over the past 10 years have been unparalleled."

Empowering businesses with DivergeIT

Manage your entire IT infrastructure with our help

The purpose of IT infrastructure management is to help your business. It’s like the engine in a car - when it works well, everything runs smoothly. But without the right maintenance and management, things can quickly go downhill. We've covered everything from the importance of IT infrastructure to the challenges faced in this blog post.

If you're tired of wrestling with tech problems and want to focus on what you do best - running your business - reach out to our IT infrastructure management team. Let us handle the tech while you take care of business.

Ready to elevate your IT infrastructure management? Contact us via email at or call our main line at 310-765-7200. Our expert team is here to guide you in managing and optimizing your technology systems, so you can focus on driving growth and success.

Remember, successful IT infrastructure management isn't just about fixing problems. It's about proactively preventing them, ensuring smooth operations, and leveraging technology to its fullest potential. Let us help you do just that. 

Frequently asked questions

What is a data center, and why is it significant in IT infrastructure management?

A data center is an integral part of the IT infrastructure. It refers to a centralized location housing all the critical hardware and software necessary for running an organization's IT operations. Everything you need to know about IT infrastructure management, from servers to databases, starts with understanding a data center's role and the information technology infrastructure library. 

How does the role of a server impact IT infrastructure?

The server is a fundamental infrastructure element in any IT setup. It is where data is stored, applications are run, and where information technology becomes a driving force for business operations. Effective server management ensures that business processes run smoothly without interruption.

What does an infrastructure manager do?

An infrastructure manager oversees the different infrastructure components of an organization. Their scope of IT infrastructure management involves planning, coordinating, and directing activities related to data centers, servers, network monitoring, and cloud services, ensuring optimal performance and reliability.

What does it mean to provision in IT infrastructure management?

In IT infrastructure management, provision refers to setting up IT resources to meet specific business needs. This could involve allocating storage in a data center, setting up servers, or configuring cloud computing resources.

How does infrastructure monitoring contribute to the overall IT management strategy?

Infrastructure monitoring is one of the best practices for managing IT infrastructure. It involves constantly monitoring your infrastructure elements like network services and network performance and identifying potential issues before they escalate into major problems. It contributes to the overall strategy by ensuring your IT resources' continuous availability and optimal performance.

Could you elaborate on some of the infrastructure management best practices?

Sure, infrastructure management covers a wide range of activities. It's essential to clearly understand your IT environment, conduct regular infrastructure monitoring, use cloud services and monitoring tools wisely, and ensure efficient data center management. By implementing these practices, an infrastructure manager can ensure that the IT infrastructure reliably supports business operations.

How does infrastructure management help in utilizing cloud services?

Infrastructure management helps in effectively using cloud services by ensuring the right resources are allocated based on the organization's needs. By regularly monitoring the usage and performance of cloud services, infrastructure management can optimize costs, improve performance, and ensure the security of your data in the cloud.

How can I learn everything there is to know about IT infrastructure management?

For everything you need to know about IT infrastructure management, start by understanding the key infrastructure components like the data servers, network, and cloud services. Then, you must maintain to be knowledgable about the roles of an infrastructure manager, learn about provision and monitoring, and explore the best practices to follow. Remember, IT infrastructure management is a vast field, so continuous learning and adaptation to new technologies are essential.

How does infrastructure management help in the overall scope of IT?

Infrastructure management helps the overall scope of IT by ensuring the IT infrastructure — servers, data centers, networks, and cloud services — operate efficiently. This reliability supports all the other aspects of information technology, including software development, data analysis, cybersecurity, and customer service, ensuring smooth business operations.

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