Suzanne L.

Co-founder, Michael Stars

"DivergeIT has been our IT partner for 15 years. They’ve been in-sync with our business goals and IT needs every step of the way. I don’t stress about IT anymore."

Suzanne L.

Co-founder, Michael Stars

"DivergeIT has been our IT partner for 15 years. They’ve been in-sync with our business goals and IT needs every step of the way. I don’t stress about IT anymore."

Darren K.

Kavinoky Law Firm

"One of DivergeIT’s greatest strengths is their ability to provide outstanding customer service while completely supporting our Information Technology Systems."

Richard C.

Montecito Bank & Trust

"We wanted an IT partner that was big enough to be the best, but also small enough to care about us and make us a priority and I feel very happy with our decision to partner with DivergeIT."

Greg H.

Transamerican Escrow

"In this world of specialization, outsourcing to DivergeIT is one of the best decisions we have made, which has freed us up to focus on what we do best."

Charles S.

United Talent Agency

"DivergeIT perfectly augments our internal IT team with specialized subject matter experts, high-quality managed services, and well-scoped project consulting."

Charles S.

United Talent Agency

"DivergeIT perfectly augments our internal IT team with specialized subject matter experts, high-quality managed services, and well-scoped project consulting."

Charles S.

United Talent Agency

"DivergeIT perfectly augments our internal IT team with specialized subject matter experts, high-quality managed services, and well-scoped project consulting."

Greg H.

Transamerican Escrow

"In this world of specialization, outsourcing to DivergeIT is one of the best decisions we have made, which has freed us up to focus on what we do best."

Suzanne L.

Co-founder, Michael Stars

"DivergeIT has been our IT partner for over 15 years. They are exceptional managers of our IT environment, and they’ve been in sync with our business goals every step of the way"

Process automation (mechanical) has revolutionized the way that businesses operate. It’s increased efficiency and enabled organizations to maximize their resources, resulting in greater productivity and revenues.

But when it comes to IT process automation, many are still left wondering what exactly it is and how they can leverage its potential for success. In short, IT process automation combines technology with human intelligence to automate repetitive or labor-intensive tasks.

By automating these processes, companies can reduce operational costs while freeing up time and resources for more strategic initiatives. With an automated system in place, businesses can achieve a level of control and power like never before – allowing them to compete on a global scale without sacrificing quality or reliability.

What is IT process automation?

In today's world, it is all too easy to overlook the importance of IT process automation. Its ability to save time and money while providing scalability that cannot be matched by manual processes, seemingly makes businesses believe that ‘automation is too good to be true’.

Yet, it’s real! We do it all the time! It would hurt your business not to take advantage of such a powerful tool that offers cost-saving opportunities and can dramatically reduce labor hours required for mundane tasks.

Despite its formidable capabilities, many people are hesitant to utilize ITPA due to the perceived complexity or lack of understanding as to how it works. The truth is, however, that with proper guidance and training, anyone can quickly become an expert on utilizing ITPA tools in order to increase efficiency within their organization.

How our IT automation can help you

Are you looking for a way to maximize cost savings and data accuracy while reducing manual labor? Our IT automation solution can help.

We provide an easy-to-use platform that simplifies routine tasks, freeing up your staff to focus on more strategic initiatives. With our automated processes, you'll get better, faster results without having to increase headcount or costs.

Plus, we guarantee consistent performance with every task so you know the job is done right the first time. By automating your IT processes, you can enjoy greater scalability, improved customer satisfaction, and reduced expenses—all at once!

So why wait any longer? Let us show you how our IT automation solutions can take your business to the next level.

Examples of automations we set up by default

By streamlining operations and automating manual processes, you can realize significant time savings and cost reduction. Our IT automation solutions are designed to help businesses like yours maximize efficiency and optimize system performance with minimal effort.

For each and every client, we set up automated systems that take care of tedious tasks such as:

•  patching operating systems

•  backing up data

•  managing service desk tickets

•  enforcing security policies

•  on- and offboarding users

•  tracking assets

•  monitoring network performance

•  managing SLAs

•  and much, much more

All of these automation processes result in a more secure environment for your business while also reducing the amount of time and resources required to manage them. Those cost-savings get forwarded to you, resulting in a tremendous value for your business.

However, things can get a lot more exciting!

You might have specific repetitive tasks, very similar in nature, such as the filing and/or sorting of digital documents. We are pretty sure that we’ll be able to automate those too. Saving you a ton on salaries, every single month.

Fine-tuning our work: we monitor KPIs

We use RITIS, our Real Time Reporting System, to monitor the key performance indicators (KPIs) of our IT process automation. By regularly tracking these KPIs, we are able to identify areas where we can streamline data and optimize resources. This allows us to make improvements to our system and automate tasks that would otherwise take up time and resources manually.

Some of the KPIs that help us measure success include:

•  Time saved: Measuring the amount of time saved by automating processes compared to manual methods.

•  Incident resolution time: Tracking how long it takes to resolve incidents before/after implementing ITPA.

•  System uptime: Determining how often systems are available and performing as expected.

•  Compliance metrics: Gauging compliance status before/after implementing ITPA.

•  ROI & cost savings: Measuring return on investment and cost savings achieved through ITPA implementation.

•  Customer satisfaction: Tracking customer satisfaction before/after implementing ITPA.

By monitoring these KPIs closely, we're able to fine-tune our work and ensure maximum efficiency in all aspects of our operations while also providing high quality service delivery and an excellent experience.

Let us take care of all your tedious tasks so you don't have to worry about them anymore. With our IT consultation services, you'll be able to focus on what really matters: driving innovation and growing success for your business.

Plus, with our monitoring system in place, you get real-time insights into how well your systems are performing--so no surprises there either.

Would you like to achieve much more, with the same team, in less time?

Talk to an expert
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sales@divergeit.com
310-765-7200 (main)
877-577-9224 (sales)
2980 Columbia St, Torrance, CA 90503, United States
6584 Poplar Ave Suite #308, Memphis, TN 38138, United States
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