Managed IT services & outsourced IT support: One call. A real person. Fixed.
Owning IT is in our nature.
Your team calls a real person, not you. You get an answer in minutes and a fix, and every laptop, login and backup keeps running without you having to ask.
No live expert in 5 minutes? You get $100 · See your price before you call
Behind: RITIS Devices, the reporting included with ManageIT — sample environment shown.
In short
ManageIT is DivergeIT’s fully managed IT and outsourced IT support: help desk, 24/7 monitoring, Microsoft 365 or Google Workspace, backups and SecureIT’s 24/7 security operations center for one flat price per user. Plans start from $1,575 a month, and critical issues get a 15-minute response on Plus and Pro. Call or chat and you reach a live expert within 5 minutes, or you get a $100 credit. Full specs · Pricing
98%+
Client satisfaction (CSAT)
96%
Client retention
5 min
To a live expert on ManageIT, or $100
25+
U.S. states served
The problem
It’s not just you. Most IT support is built to close tickets, not fix problems.
Companies come to us from one of two places. Pick yours.
You already have an MSP
Your provider answers eventually. That isn’t the same as owning it.
Tickets that wait
The SLA says something nice, and nothing happens when it’s missed.
The same problems every month
Tickets get closed. The cause never gets fixed.
An invoice you can’t predict
The bill changes month to month, and nobody can explain why.
Switching sounds worse
Changing providers sounds like weeks of disruption, so you stay.
We run the whole switch: assets, identities, documentation, backups and the handoff with your current provider. If switching disrupts your business, your first 30 days are credited in full.
Your team is good. It’s also buried in the day-to-day.
Projects that never move
Password resets and patching eat the week, so the roadmap waits.
Coverage that stops at 5pm
Nights, weekends and vacations depend on whoever picks up.
Two people who know everything
When one of them is out, so is half of what your team knows.
Hiring won’t keep up
Every new headcount takes months to find and still covers one shift.
Co-managed with AugmentIT: we take the day-to-day help desk, patching, monitoring and backups. Your people keep architecture, strategy and the projects they want to do.
Need one function or a specialist bench instead? See AugmentIT →
Heard on first calls
“Every IT problem in this office ends up on my desk.”
“I’ve been on hold with my IT provider for 40 minutes.”
“I opened a ticket three days ago. Nothing.”
“New hire starts Monday and nobody set up their laptop.”
“I don’t even know if our backups work.”
The real issue
Provider or in-house, the problem is the same: nobody owns the outcome.
Providers are measured on closing tickets. Internal teams are measured on keeping the lights on. Neither leaves room to fix the cause, so the same problems come back.
ManageIT puts one team on the hook, with response times in your contract: 15 minutes for critical issues on Plus and Pro, 30 on Core. Wait more than 5 minutes for a live expert and you get a $100 credit.
Before: Staff line up at your door with IT questions.
With DivergeIT: They call or chat the help desk and reach a live expert within 5 minutes. It’s in your contract.
Before: Requests wait in a queue.
With DivergeIT: The same small team knows your office. You can see every open request.
Before: New hires wait days for a working laptop.
With DivergeIT: Give a heads-up and they log in on day one. When someone leaves, their access is shut off the same day.
Before: Updates pop up in the middle of the workday.
With DivergeIT: Updates run after hours, so your workday isn’t interrupted.
Before: You assume the backups work.
With DivergeIT: Your report shows every backup check, and Plus and Pro add scheduled restore tests.
Before: Microsoft 365, Wi-Fi, printers, the server: five different people to call.
With DivergeIT: You call one number for all of it.
What’s included: Help desk, device management, Microsoft 365 and Google Workspace, network, cloud and servers, backup and disaster recovery, RITIS reporting.
What's included
Inside ManageIT
Your technology should work for your business, not against it. ManageIT is a comprehensive managed IT service that covers help desk support, device and server management, network infrastructure, cloud administration, and backup — delivered in three tiers built around how critical IT is to your operations.
Every tier includes real-time reporting through RITIS, our Real-Time IT Intelligence System, plus SecureIT cybersecurity, ComplyIT Core, and LeadIT Manager at no extra cost. Critical issues get a response within 15 minutes on ManageIT Plus and Pro, and 30 minutes on Core. And when you call or chat, you reach a live expert within 5 minutes. Wait longer and you get a $100 credit on your next invoice, up to $300 per billing cycle.
Help desk support
Ticket intake, triage, and resolution by email, chat, and portal on every plan, with live phone support on Plus and Pro. Your critical issues get a response within 15 minutes on Plus and Pro, and 30 minutes on Core.
Microsoft 365 & Google Workspace
User, mail, Teams, SharePoint, Drive, and Meet administration on every plan, policy management and license cost alerts from Plus, and license auto clean-up on Pro. Intune device management is available as an add-on.
Device & asset management
Remote troubleshooting, 24/7 monitoring, and ring-based patching on every plan, plus mobile device support and asset lifecycle and refresh planning from Plus.
Network infrastructure
DNS support on every plan; switch, firewall, wireless, SSL certificate, and VPN management from Plus; and VLAN, high-availability, and NAT management on Pro.
Cloud & server support
Server and cloud (Azure and Google Cloud) support with monthly spend insights on every plan, virtualization and performance tuning from Plus, and uptime dashboards and cloud right-sizing on Pro.
Backup & disaster recovery
Microsoft 365 and Google Workspace backup with immutable backup monitoring on every plan, plus RTO/RPO analysis and scheduled recovery testing from Plus.
RITIS intelligence
Our Real-Time IT Intelligence System monitors your environment continuously, flags inactive accounts and anomalies, and gives leadership live visibility into IT health.
Add-ons & projects
Optional services when you need them: onsite server support, advanced patch validation, forensic data recovery, and device disposition. Your projects and migrations run through ConsultIT.
Why outsource
Why organizations outsource their IT
You hand your IT to a managed partner to improve performance, reduce risk, and grow without building and running an internal IT department. These are the six reasons owners give most often.
Predictable cost
Hiring, training, turnover, and emergency repairs make in-house IT costs hard to forecast. A managed service turns them into one monthly price, and ManageIT publishes its starting prices so you can budget before the first call.
Specialists, not one generalist
A single IT hire can’t cover help desk, networking, cybersecurity, and compliance at once. A managed partner gives you a full bench of specialists for less than it costs to build that team yourself.
Security and risk management
Threats change faster than most internal teams can track. Monitoring, patching, and a 24/7 security operations center come standard: every ManageIT plan includes SecureIT (Core and Plus include SecureIT Core, Pro includes SecureIT Plus).
Focus on the business
Every hour leadership spends on a printer, a password, or a vendor call is an hour not spent running the company. Outsourcing takes that list off your desk.
Room to scale
Support grows or shrinks with your headcount, new offices, and acquisitions, without the months it takes to hire or the cost of letting people go.
Business continuity
Backup and disaster recovery are planned and tested before you need them, so a failed server or a ransomware attack is a disruption, not a crisis.
Explained
Outsourced IT support, remote IT support and co-managed IT, in plain terms
What is outsourced IT support?
Outsourced IT support means an outside team runs your IT for you: the help desk your people call, plus the monitoring, patching, security, backups and Microsoft 365 or Google Workspace administration behind it. You pay a predictable monthly price instead of hiring and managing an internal IT department.
With ManageIT, that price is flat per user, every plan includes SecureIT’s 24/7 SOC, and you reach a live expert within 5 minutes or get a $100 credit.
Remote IT support means your systems are monitored, maintained, and fixed by a technician working outside your office, usually in minutes over a secure remote connection. Most day-to-day problems, like locked accounts, software errors, connectivity issues, updates, and slow machines, are solved this way without anyone leaving their desk.
When a problem needs hands on hardware, DivergeIT sends someone onsite instead of leaving you stuck with a remote-only provider.
Proactive monitoring. Devices, servers, and network health are watched continuously, so most issues are caught and fixed before anyone notices.
A help desk with a guarantee. On every ManageIT plan, call or chat and you reach a live expert within 5 minutes, or you get a $100 credit. Critical issues get a response within 15 minutes on Plus and Pro and 30 minutes on Core.
RITIS reporting. RITIS shows you your users, devices, and support requests in real time, so you can see the work for yourself instead of taking anyone’s word for it.
Secure remote sessions. Encrypted remote access lets technicians fix most problems without touching your hardware.
Onsite when it counts. AugmentIT covers onsite server work, infrastructure projects, and hands-on support without changing your agreement.
Managed IT services vs. co-managed IT services: what’s the difference?
Fully managed IT services means you outsource the whole IT function, and DivergeIT’s people, processes, and tools run it end to end for you. That is ManageIT.
Co-managed IT services means you keep your internal IT staff and DivergeIT extends them, usually taking the help desk, patching, monitoring, after-hours coverage, and backups so your team can focus on architecture, strategy, and projects. The right model depends on what you already have in place, and you’ll get a plain walk-through of the tradeoffs before you choose.
The reporting you get, not the reporting we promise
Every ManageIT agreement includes RITIS, our own platform. It reads from the patching, backup and monitoring tooling we already run on your estate and scores it — so "we keep your devices healthy" arrives as a number with the failing machines named underneath.
The Devices module. 115 rows, each with health, patching, agents and backup state. Sample environment shown.
Coverage hours, response targets, everything each ManageIT tier manages, and what your environment needs. Every tier includes SecureIT, ComplyIT Core and LeadIT Manager.
Platforms · Microsoft 365 · Google Workspace · Azure · GCP · Datto backup · Todyl (SecureIT) · RITIS
Tiers at a glance
ManageIT Core
Business-hours support for teams that live in Microsoft 365 or Google.
Hours
M–F 8–5 (your HQ time)
Minimum
15-user minimum
Help desk via portal, email & chat
24/7 monitoring & alerting; phased patching
Remote server, computer & printer support
Microsoft 365 / Google Workspace administration
Cloud support + monthly spend insights
Microsoft 365 / Google backup + immutable backup monitoring
SecureIT Core, ComplyIT Core & LeadIT Manager included
ManageIT Plus
Extended hours, live phone support and full network management.
Hours
M–F 5 AM–8 PM PT
Minimum
25-user minimum
Everything in Core, plus —
Live phone & mobile device support
Switch, firewall & wireless monitoring and configuration
Response means a qualified engineer is assigned; resolution means the incident is resolved. P1 = work has stopped for many users. Separately, every ManageIT plan guarantees a live expert by phone or chat within 5 minutes, or a $100 credit.
ManageIT tiers, what each one includes, and
the assumptions behind the numbers — on the pricing page, not scattered across
the site. Call or chat and you reach a live expert within 5 minutes, or you receive a $100 credit.
How do I know which ManageIT tier is right for us?
Start with your hours. Core covers Monday–Friday, 8 to 5 in your headquarters time zone, by email, chat, and portal. Plus extends coverage to 5 AM–8 PM Pacific with live phone support and full network management. Pro adds a 24/7/365 service desk for incidents, for operations that can’t stop. A short conversation will confirm the right fit for you.
What is the difference between fully managed and co-managed services?
Fully managed means DivergeIT runs all of your IT support. Co-managed keeps your internal people, processes, and systems in place with DivergeIT filling the gaps — that model is AugmentIT, from overflow help desk to specialized engineering.
What is RITIS?
RITIS — the Real-Time IT Intelligence System — continuously monitors your environment, detects inactive accounts, surfaces anomalies, and gives leadership live visibility into IT health.
What does the response guarantee cover?
When you call or chat, you reach a live expert within 5 minutes on every ManageIT plan. If you wait longer, you get a $100 credit on your next invoice, up to $300 per billing cycle. Email and portal requests aren’t eligible for the credit. Separately, your agreement sets response targets by priority: critical issues get a response within 15 minutes on ManageIT Plus and Pro, and 30 minutes on Core.
Does ManageIT include cybersecurity?
Yes, at no extra cost. ManageIT Core and Plus include SecureIT Core, and ManageIT Pro includes SecureIT Plus. Every plan gets a 24/7 managed SOC watching your endpoints, identities, and network, with automated containment and searchable logs. You also get ComplyIT Core for baseline compliance evidence.
Can we add services that are not in our tier?
Yes. Optional services are available on any plan, including onsite server support, advanced patch validation, forensic data recovery, Intune device management, and device disposition. Your projects, migrations, and architecture changes are scoped through ConsultIT, and AmplifyAI adds governed AI adoption.
