// ManageIT · Managed IT

One call. A real person. Fixed.

Owning IT is in our nature.

Your team calls us, not you. We pick up in minutes, fix it, and keep every laptop, login and backup running without you having to ask.

Hand us your IT list → See what it costs

A live expert in 5 minutes, or a $100 credit · Prices on this site

Behind: RITIS Devices, the reporting included with ManageIT — sample environment shown.

// The problem

It’s not just you. Most IT support is built to close tickets, not fix problems.

Companies come to us from one of two places. Pick yours.

You already have an MSP

Your provider answers eventually. That isn’t the same as owning it.

Tickets that wait

The SLA says something nice, and nothing happens when it’s missed.
The same problems every month

Tickets get closed. The cause never gets fixed.
An invoice you can’t predict

The bill changes month to month, and nobody can explain why.
Switching sounds worse

Changing providers sounds like weeks of disruption, so you stay.

We run the whole switch: assets, identities, documentation, backups and the handoff with your current provider. If switching disrupts your business, your first month is free.

Plan my switch →

You have an internal IT team

Your team is good. It’s also buried in the day-to-day.

Projects that never move

Password resets and patching eat the week, so the roadmap waits.
Coverage that stops at 5pm

Nights, weekends and vacations depend on whoever picks up.
Two people who know everything

When one of them is out, so is half of what your team knows.
Hiring won’t keep up

Every new headcount takes months to find and still covers one shift.

Co-managed ManageIT: we take the day-to-day help desk, patching, monitoring and backups. Your people keep architecture, strategy and the projects they want to do.

Extend my team →

Need one function or a specialist bench instead? See AugmentIT →

Heard on first calls

“Every IT problem in this office ends up on my desk.”
“I’ve been on hold with our provider for 40 minutes.”
“I opened a ticket three days ago. Nothing.”
“New hire starts Monday and nobody set up their laptop.”
“I don’t even know if our backups work.”

// The real issue

Provider or in-house, the problem is the same: nobody owns the outcome.

Providers are measured on closing tickets. Internal teams are measured on keeping the lights on. Neither leaves room to fix the cause, so the same problems come back.

ManageIT puts one team on the hook, with a 15-minute response in your contract and a $100 credit if a live expert doesn’t pick up within 5 minutes.

Find out where you stand →

An office manager laughing with two coworkers at a bright front desk on a sunny morning

// So where do you start?

Red to green, in three steps.

First — Discovery

We learn how you run

A discovery call, then an assessment of your laptops, accounts, network and backups. You get a plain-English list of what’s at risk, in order.

Weeks 1–4 — Onboarding

We take over on a published plan

We run the handoff from your current provider, or plug into your team’s tools and processes. Everyone knows what changes, when, and who to call.

Ongoing — Partnership

We run it and report on it

Requests come to us. Every quarter you get a report card on response, resolution and satisfaction, from the same data we review.

Hand us your IT list →

// Before & after

What changes when we own it

Before: Staff line up at your door with IT questions.

With DivergeIT: They call or email us. We answer in minutes, and it’s in your contract.

Before: Requests wait in a queue.

With DivergeIT: The same small team knows your office. You can see every open request.

Before: New hires wait days for a working laptop.

With DivergeIT: Tell us ahead of time and they log in on day one. When someone leaves, we lock them out the same day.

Before: Updates pop up in the middle of the workday.

With DivergeIT: We update everything after hours and test it first.

Before: You assume the backups work.

With DivergeIT: We test them, and the quarterly report shows you they worked.

Before: Microsoft 365, Wi-Fi, printers, the server: five different people to call.

With DivergeIT: One number for all of it.

What’s included: Help desk, device management (Intune), Microsoft 365 and Google Workspace, network, cloud and servers, backup and disaster recovery, RITIS reporting.

// What's included

Inside ManageIT

Your technology should work for your business, not against it. ManageIT is a comprehensive managed IT service that covers help desk support, device and server management, network infrastructure, cloud administration, and backup — delivered in three tiers built around how critical IT is to your operations.

Every tier includes real-time reporting through RITIS, our Real-Time IT Intelligence System, a 15-minute response time, and a live expert within 5 minutes by phone or chat: if we miss it, you receive a $100 credit toward your next invoice.

Help desk support

Ticket intake, triage, and resolution across email, chat, portal, and phone — with a 15-minute response guarantee on every plan.

Microsoft 365 & Google Workspace

User lifecycle, email, Teams, SharePoint, Drive, and Meet administration, plus Intune device management and Copilot/Gemini governance.

Device & asset management

Troubleshooting, monitoring, patch and update management, mobile support, and full asset lifecycle tracking.

Network infrastructure

Switch, firewall, WAN, and wireless management, DNS and SSL certificates, VLANs, and high-availability design.

Cloud & server support

Cloud and on-premise server management, virtualization, performance optimization, spending insights, and uptime monitoring.

Backup & disaster recovery

Microsoft 365 and Google backup, incident response, scheduled recovery testing, and data verification.

RITIS 2.0 intelligence

Our Real-Time IT Intelligence System monitors your environment continuously, flags inactive accounts and anomalies, and gives leadership live visibility into IT health.

AugmentIT add-ons

À la carte extensions for onsite server support, advanced infrastructure projects, forensic data recovery, and custom compliance reporting.

// RITIS · Devices

The reporting you get, not the reporting we promise

Every ManageIT agreement includes RITIS, our own platform. It reads from the patching, backup and monitoring tooling we already run on your estate and scores it — so "we keep your devices healthy" arrives as a number with the failing machines named underneath.

The Devices module. 115 rows, each with health, patching, agents and backup state. Sample environment shown.

What the Devices screen scores

Health and standards 90%

104 healthy · 11 issues
Patch compliance 90%

99 compliant · 18 need attention
Agent coverage 93%

107 covered · 8 gaps
Backup success 100%

5 OK · 0 failed

See the Devices module → Try it on your data

Also reported here: Support, Users. All five domains roll into one RITIS Score.

// Pricing

Every rate we charge is published in one place

ManageIT tiers, what each one includes, and the assumptions behind the numbers — on the pricing page, not scattered across the site. Call or chat and you reach a live expert within 5 minutes, or you receive a $100 credit.

See pricing →

// The guarantees

Promises with consequences, not fine print.

Read the agreements →

Response

Miss the 5-minute connection and a $100 credit is applied to your next invoice.

Ransomware recovery

If an attack gets through under our watch, we restore you to your pre-attack state — at no charge.

Switching

If switching to us disrupts your operations, your first month is free.

Satisfaction

We make it right. Unresolved feedback gets leadership’s attention — plus a personal gift.

// What changed for them

“I'm able to focus solely on growing and managing my business while leaving all the IT issues to them.”

Eric M. · CEO, CA Unified Service Providers More client stories →

// FAQ

Managed IT questions, answered

How do I know which ManageIT tier is right for us?

Core suits organizations without a dedicated IT department. Plus fits teams whose needs have outpaced current capabilities. Pro serves organizations where IT is critical to operations, including regulated industries. A short conversation with our team will confirm the right fit.

What is the difference between fully managed and co-managed services?

Fully managed means DivergeIT runs all of your IT support. Co-managed keeps your internal people, processes, and systems in place with DivergeIT filling the gaps — that model is AugmentIT, from overflow help desk to specialized engineering.

What is RITIS?

RITIS — the Real-Time IT Intelligence System — continuously monitors your environment, detects inactive accounts, surfaces anomalies, and gives leadership live visibility into IT health.

What happens if response-time guarantees are missed?

Every ticket gets a response within 15 minutes, and a call or chat reaches a live expert within 5 minutes. Miss the 5-minute connection and we issue a $100 credit toward your next invoice. Accountability is built into the agreement, not hidden behind an SLA.

Does ManageIT include cybersecurity?

Every tier includes foundational security: patch management, access controls, and monitoring. ManageIT Plus includes SecureIT Core, and ManageIT Pro includes SecureIT Plus — our dedicated cybersecurity service tiers.

Can we add services that are not in our tier?

Yes. AugmentIT add-ons are available at any tier, covering onsite server support, forensic data recovery, disaster recovery execution, and advanced network architecture.

// How we run it