IT Helpdesk Support

The #1 Southern California help desk support

Technology is playing a more and more crucial role in ensuring the success of businesses across all sizes and industries. As a mid-sized business, reliable IT helpdesk support is essential to keep your systems running smoothly. 

Outsourcing your IT helpdesk support to DivergeIT provides your business with a cost-effective solution to technical issues. Our solutions have led to some major recognitions (Based on our 2023 Cloudtango rankings of #2 MSP in Greater Los Angeles and #24 MSP in the USA, and Top 25 Azure Partners in the USA).

With our team of experts boasting over 320 years of combined experience, we are on call 24/7 to provide personalized IT solutions that help businesses outperform their competition. Our trademarked system allows us to view and understand the state of your IT infrastructure in real time, enabling us to effectively fix issues before they become problems for your business.

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What is IT helpdesk support, and why outsource IT?

Outsourcing IT helpdesk support can provide mid-sized businesses with a cost-effective solution to their technical issues. These services allow you to access reliable, experienced professionals who can address any issue quickly and efficiently, ensuring that your business operations continue uninterrupted.

By leveraging the expertise of an external provider for IT help desk services, your company can take advantage of the latest technologies without having to invest in additional internal resources or training.

As a result of this, it’s becoming a no-brainer for forward-thinking businesses to outsource IT helpdesk support. It’s the shortcut to staying on top of your IT needs without the cost of in-house staffing.

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24/7 IT support helpdesk for proactive monitoring and end-user support

Proactive monitoring can help identify potential security issues earlier, reducing the overall impact on businesses. Having 24/7 IT support helpdesk services is critical for businesses that rely heavily on technology to operate. 

Our ManagedIT understands the importance of providing reliable and efficient support to keep your technology infrastructure running smoothly. We’ve made it our culture to respond to clients immediately (in under 1 minute) and ensure that issues are solved in 1 hour (we have the team to achieve this, and we also meet up). 

Our team of experts is available round the clock to provide proactive monitoring, incident management, and end-user support tailored to your business's unique needs.

This commitment has enabled us to keep about 95% of our customers satisfied since we started out 21 years ago. Our 24/7 Computer Security Incident Response Team provides proactive monitoring and incident IT management. You'd get an end-user support tailored to your business's unique needs, like never before.

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Compliance and help desk services for businesses

According to a study by the Ponemon Institute, non-compliance with data protection regulations can cost organizations an average of $14.82 million per year, while the cost of compliance is significantly lower at $5.47 million per year. Proper compliance management can result in substantial cost savings for businesses.

We provide compliance services to help businesses maintain regulatory compliance in their industry. Our team of experts stays up-to-date on the latest regulations and compliance requirements, ensuring that businesses are always in compliance with industry standards. We also provide ongoing support and training to help businesses understand and meet their compliance obligations.

In addition to compliance services, we also offer help desk services to provide businesses with access to highly skilled technicians who can quickly respond to inquiries and troubleshoot any problems they may encounter. Our team of experts is available 24/7 to provide personalized IT solutions that help businesses outperform their competition.

Our help desk services include comprehensive technical assistance through phone or online channels, responding under 1 minute on average and resolving IT issues under 1 hour.

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Vendor management and SLA monitoring for streamlined operations

A study by the International Data Corporation (IDC) revealed that companies that actively monitor and enforce SLAs with their vendors saw a 45% reduction in IT downtime compared to those that did not. 

At DivergeIT, we provide a comprehensive suite of solutions that ensure cost efficiency and simplification of complex processes. Our vendor management services involve the proactive engagement of vendors in their areas of expertise, which helps reduce downtime associated with technical issues and maximizes system performance. 

We also offer SLA monitoring services that help maintain service levels by providing real-time tracking of vendor performance against agreed-upon standards.

Our comprehensive suite of solutions at DivergeIT ensures cost efficiency and compliance with industry regulations while simplifying complex processes and allowing you to focus on your core business objectives.

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Take advantage of our IT helpdesk and support today

With our comprehensive IT helpdesk support, you can say goodbye to unreliable, inexperienced professionals who can address any issue quickly and efficiently. 

By outsourcing your IT helpdesk support to DivergeIT, your business can stay on top of its technology needs while staying within budget, ensuring optimal business continuity, and outperforming your competition at laser speed!