Managed IT for Insurance Companies: How MSP Helps Insurance Agencies

Jarrod Koch

CEO and Partner of DivergeIT

August 10, 2023

The insurance industry is at an inflection point, driven by the rapid transformation of digital technology. Companies must adapt to meet the evolving needs of their clients and leverage new technologies to stay competitive. As a business owner in the insurance industry, you know how vital it is to stay ahead of the game. But when IT challenges arise, it can be tough to maintain your momentum. That's where managed IT for insurance comes into play.

What are managed IT services?

Managed IT services refer to a third-party company overseeing and managing IT needs. These services encompass various aspects of IT infrastructure, such as data backup, network security, and software management. Outsourcing your IT needs lets you focus on growing your business, knowing that a skilled team handles your IT systems.

What are managed IT services?

Benefits of managed IT services for insurance companies

Managed IT for insurance firms provides a range of benefits, helping them meet the demands of their clients.

1. Enhanced security

With the growing threat of cyberattacks, securing your client's data is paramount. Managed IT services offer top-notch cybersecurity, ensuring your clients' sensitive information is protected from breaches.

2. Increased efficiency

Managed IT services handle everything from software updates to routine maintenance. This means less downtime and more efficient operations for your insurance company.

3. Reduced costs

By outsourcing your IT needs, you save on hiring and training an in-house IT team. This reduces your operational costs and helps you gain a cost-effective, competitive advantage.

4. Improved customer service

When things go wrong, having an experienced IT team ready to help can make all the difference. Managed IT services provide 24/7 support.

5. Access to experts

Managed IT for insurance gives you access to a team of IT professionals equipped to handle any issues. This ensures you have the resources to take on large IT tasks quickly and easily.

6. Scalability

As your insurance company grows, so too will your IT needs. IT outsourcing for insurance firms can easily help your company scale to accommodate your growing business. 

Enhanced security

Choosing the best MSP for an insurance industry

When choosing the right managed IT provider for your insurance agency, there are a few key factors to consider.

1. Experience

Choose a managed IT for insurance with a proven track record in the insurance industry. This ensures they understand the unique IT needs of insurance companies and can provide reliable support.

2. Security

Data security is critical for any business, especially in the insurance industry. Look for a managed IT provider with robust cybersecurity measures to protect your client's sensitive information. 

3. Services offered 

Check to see what they are offering. Ensure they're familiar with IT solutions used in the insurance industry, such as policy administration systems. 

4. Compliance

The managed IT service should be well-versed in existing laws and regulations related to the protection of client data. This ensures your business meets compliance requirements and avoids costly penalties.

5. Response time

When IT issues arise, you need them fixed quickly. Look for a managed IT service that offers fast response times. This ensures your business can return to normal operations as soon as possible.

6. Reviews

Check out reviews from other insurance companies to gauge the quality of a managed IT service. This helps you accurately picture the provider's performance and customer service.

choosing the best MSP

Enhancing IT insurance management with one of the best MSPs: DivergeIT

DivergeIT is the answer to your IT needs. With over 22 years of experience, we've built a reputation for providing top-notch IT support for insurance companies. Our proprietary Real-Time Reporting Solution (RITIS®) keeps track of your IT performance, providing real-time data for more informed decision-making. With a response time of under 1 minute and a resolution time of just 1 hour, you can trust us to handle your IT needs quickly and efficiently.

At DivergeIT, we're more than just a IT management company. We're a partner in your success. We take the time to understand your unique needs and tailor our services to fit your business. To learn more about our services, contact us.

partnering with DivergeIT

Elevate your insurance management system with the best managed services today

As an insurance company owner, you have enough on your plate without worrying about IT issues. By outsourcing your IT needs to DivergeIT, you can focus on what you do best – serving your clients. Let us handle your IT needs so you can handle your clients.

Are you ready to unleash the power of managed IT services for your insurance company? Contact DivergeIT today and experience the difference for yourself. Call us at 310-765-7200 or email


1. What is the role of insurance software in cyber insurance?

Insurance software plays a crucial role in the management of cyber insurance policies. It enables insurance agencies to automate the process of underwriting, policy management, and claims management. Cyber insurance software also helps assess clients' risk management against cyber threats and provides efficient ways to offer cyber insurance services.

2. How can insurance agencies benefit from process automation in 2023?

In 2023, insurance agencies can greatly benefit from process automation by streamlining their business processes. This includes automating policy management, claims management, and customer service tasks. Process automation reduces manual efforts and improves the insurance business's overall efficiency and accuracy.

3. What are the key benefits of cyber insurance for MSPs (Managed Service Providers)?

Cyber insurance for MSPs protects against cyber threats and data breaches. It offers financial support in case of a cyber incident, helping MSPs mitigate the financial impact of cyberattacks. Cyber insurance can also cover legal fees, notification costs, and other expenses associated with a data breach.

4. How do insurance brokers utilize automation in their workflow?

Insurance brokers can utilize automation to streamline their workflow by automating tasks such as policy comparison, quote generation, and client communication. Automation helps brokers quickly analyze and compare different insurance policies, making it easier for them to provide the best options for their clients. It also enhances the customer experience by reducing response times and providing accurate information.

5. What examples of measurable improvements can be achieved through process automation in the insurance sector?

Measurable improvements in the insurance sector through process automation include increased operational efficiency, reduced manual errors, faster response times, and improved customer satisfaction. Automation also allows insurance agencies and brokers to handle higher volumes of transactions and clients, leading to increased revenue and profitability.

6. How can insurance agencies and brokers stay updated about the latest trends in the insurance market in 2023?

Insurance agencies and brokers can stay updated by subscribing to industry newsletters, attending conferences, and participating in webinars. Staying informed about the latest trends and developments in the insurance market is crucial for agencies and brokers to adapt their strategies, offer relevant insurance services, and meet the changing needs of insurance buyers.

7. What is the role of MSPs in the global insurance market?

MSPs, or Managed Service Providers, play a vital role in the global insurance market by providing IT services and support to insurance agencies and brokers. MSPs help deploy insurance software, manage servers and mobile devices, and ensure the smooth operation of insurance business processes. By partnering with MSPs, insurance agencies and brokers can focus on their core business activities and provide better customer experiences.

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