Why Use Managed IT Services? The Benefits of Managed IT Services for Your Business

Jarrod Koch

CEO and Partner of DivergeIT

August 18, 2023

As a business owner in Torrance, you know that staying ahead of your competitors is crucial to success. Today's fast-paced digital landscape demands that you operate efficiently, securely, and proactively. One way to ensure that is by using managed IT services.

If you're asking, "Why use managed IT services?", know that you're not alone. Many businesses are turning to managed service providers (MSPs) to help them stay competitive, secure, and productive. In this blog, we'll talk about the benefits of managed IT services and how they can significantly impact your business.

What are managed IT services?

Managed IT services involve outsourcing your company's IT needs to a third-party service provider, known as a Managed Service Provider (MSP). MSPs handle many responsibilities, from day-to-day operations like help desk support, data backup, and network security to more strategic initiatives like cloud computing and business process optimization.

What are managed IT services

Why use managed IT services?

There are many reasons why businesses use managed IT services or why they should get one. Here are just a few:

1. Proactive maintenance and support

Managed IT services provide proactive maintenance, ensuring your IT systems run smoothly. With constant monitoring and management, MSPs can detect and resolve issues before they escalate, minimizing disruptions to your operations. DivergeIT, for instance, offers a response time of under 1 minute and aims for resolution within the same hour.

2. Enhanced cybersecurity

With the increasing threat of cyberattacks, robust cybersecurity measures are crucial. MSPs implement advanced security protocols, offer regular updates, and provide cybersecurity risk management services that help safeguard your company's sensitive data.

3. Access to expertise

By outsourcing your IT needs, you gain access to a team of IT experts with diverse skill sets, enabling you to leverage their knowledge and expertise without hiring in-house IT staff.

4. Cost savings

Managed IT services can be more cost-effective than maintaining an in-house IT team. MSPs provide scalable solutions tailored to your specific needs, helping you manage costs and only pay for the services you need.

5. Improved business focus

Outsourcing your IT needs lets you focus on what you do best – running your business. You'll have more time to dedicate to your core competencies, driving growth and increasing your bottom line.

6. Compliance assistance

MSPs can help you navigate complex regulatory requirements and ensure your IT systems comply with industry-specific standards.

Proactive maintenance and support

Benefits of managed IT services

Using managed IT services has many benefits. By partnering with a reputable MSP, you can take advantage of the following:

1. Increased productivity

With proactive support and efficient IT systems, your employees can work without disruptions, increasing productivity and improving overall business performance.

2. Enhanced security

Managed IT services help protect your business from cyber threats, minimizing the risk of data breaches and ensuring the security of your customer's information.

3. Scalability

As your business grows, your IT needs will change. Managed IT services offer scalable solutions, allowing you to adjust your IT services according to your business's evolving needs.

4. Cost savings

Outsourcing your IT needs can help you save money by eliminating the need for an in-house IT team and reducing overhead costs. According to a report, around 50% of companies partnering with an MSP saved around 1 to 24% in annual IT costs. This shows that managed IT services can help you save money while still providing reliable and secure solutions. This also shows why using managed IT services has become a necessity in today’s business world.

5. Peace of mind

Knowing that your IT systems are in the hands of experts provides peace of mind, allowing you to focus on your business's core functions. A report stated that around 43% of cyberattacks target small businesses. Having an experienced and trusted MSP on your side will help you keep up with the latest cybersecurity trends and protect your business from potential threats.

And while it’s clear that the benefits of managed IT services have been proven, partnering with a reliable MSP plays a crucial role in the process.

Benefits of managed IT services

Factors to consider when partnering with an MSP

There are a lot of MSPs out there. Before partnering with one, consider the following factors:

1. Experience and expertise

Before engaging in a partnership with an MSP, evaluating their experience and expertise is critical. Look into how long the MSP has been in business, as this can often be a testament to their reliability and proficiency. Furthermore, inquire about their areas of expertise to ensure that they're well-versed in the specific IT needs of your industry.

An MSP with hands-on experience and a deep understanding of your industry's technological demands and compliance norms will undoubtedly add value and contribute to the efficiency and security of your IT operations.

2. Service level agreement (SLA)

When evaluating an MSP, review their Service Level Agreement (SLA). This outlines the services that will be provided and how quickly a service provider responds to any requests or issues. A detailed SLA can help ensure that your expectations are met and that there is no confusion about what you will receive for your money.

3. Security measures

When choosing an MSP, make sure to ask about their security measures. Establishing a secure IT network is essential for any business, and you want to be certain that your managed service provider uses the latest technologies and protocols to protect your valuable data from cyber threats.

So why use managed IT services? It’s not just about innovating – it’s also about securing the future of your business by protecting your data and your network system. 

4. Customer support

Having access to reliable customer support is essential for any business. Partnering with an MSP that offers 24/7 customer service can be a huge benefit, especially if you operate in multiple time zones or target overseas markets. Ensure they offer technical support, advice, and consultancy services when needed. 

5. Cost

Cost is an important factor when selecting a managed IT service provider. Compare the prices of different MSPs and ensure you understand what services you're paying for. Also, the cheapest option may not always provide the best value.

Factors to consider when partnering with an MSP

Get the best managed IT services with DivergeIT

At DivergeIT, we understand the unique IT needs of businesses in Torrance. With over 22 years of experience, we offer customized managed IT services that help our clients stay competitive, secure, and productive.

We pride ourselves on our rapid response and resolution times, ensuring your business runs smoothly. To learn more about our services, click here.

partnering with DivergeIT

Embracing a brighter future with managed IT services

Managed IT services offer numerous benefits, from cost savings to enhanced security and increased productivity. By partnering with an experienced MSP like DivergeIT, you can unlock these benefits and ensure your business thrives in today's competitive landscape.

Ready to take your IT operations to the next level? Contact us today, discover how our services can help you succeed, and enjoy the benefits of managed IT services in no time. 


1. Why do businesses need managed IT services?

Businesses need managed IT services to achieve efficiency and security. By outsourcing IT tasks to managed service providers (MSPs), businesses can gain access to expert support, reduce downtime, enhance cybersecurity, and implement best practices. This approach to managed services enables businesses to focus on their core operations and drive growth.

2. What are the key benefits of using managed IT services?

The key benefits of using managed IT services include proactive support, reduced costs, improved cybersecurity, and access to expert knowledge. Managed IT services can free up businesses to focus on their core competencies, reducing the need for in-house IT expertise. MSPs offer a proactive approach to IT management, providing remote monitoring and management, disaster recovery solutions, and rapid troubleshooting.

3. What services do managed IT service providers offer?

Managed IT service providers (MSPs) offer a range of services to meet the unique needs of each business. These services include remote monitoring and management, cybersecurity, data backup, disaster recovery, cloud services, help desk support, and business process optimization. The managed services model allows businesses to tailor their IT support to their needs, optimizing their technology services and minimizing expenditure.

4. How do MSPs help with disaster recovery?

MSPs offer disaster recovery solutions that protect businesses from data loss, downtime, and potential financial losses. These solutions include data backup, remote monitoring, and rapid response to mitigate the impact of IT disasters. By implementing best practices for data protection, MSPs ensure that businesses can recover quickly and minimize the disruption caused by unforeseen events.

5. Is outsourcing IT tasks to managed service providers suitable for small businesses?

Yes, small businesses can greatly benefit from outsourcing IT tasks to managed service providers. Small businesses often don't have the resources or expertise to manage their IT systems effectively. Using a managed IT service provider, they can access expert support and technology services without spending money on hiring and maintaining an in-house IT team.

6. What type of managed services are best for my business?

The type of managed services best for your business will depend on your specific needs and business environment. If you need comprehensive IT support, a full-service MSP may be suitable. You may benefit from a specialized MSP if you're focused on specific areas like cybersecurity or cloud services. Assess your business's needs and consider the services offered by different MSPs to determine which approach to managed services is best for you.

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